Shelbie Alexander
Abilene,TX
Summary
Positive, adaptable, and driven to succeed in dynamic, fast-paced environments. Possesses comprehensive knowledge of operations and expertise in inventory management and staff training. Committed to driving store performance and fostering customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Love's Travel Stops & Country Stores Inc.
Sweetwater, TX
12.2025 - Current
- Developed standard operating procedures to ensure compliance with safety regulations and best practices.
- Fostered a culture of accountability by mentoring team members and promoting professional development opportunities.
- Oversaw facility maintenance operations, ensuring compliance with safety regulations and efficiency standards.
- Developed and implemented weekly and monthly preventive maintenance schedules, reducing equipment downtime and improving operational reliability.
Operations Manager
Love's Travel Stops & Country Stores Inc.
Andrews, TX
03.2025 - 12.2025
- Streamlined daily operations to enhance efficiency and customer satisfaction.
- Implemented training programs for staff to improve service quality and operational consistency.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages and overages.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Shift Leader
Love's Travel Stops & Country Stores Inc.
Baird, TX
05.2023 - 03.2025
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored over 15 new team members on customer service and operational procedures.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Ensured compliance with health and safety regulations during food handling.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
Team Trainer
Love's Travel Stop
Baird, TX
05.2021 - 05.2023
- Delivered feedback to managers regarding employee performance and training needs.
- Trained new employees in specific job requirements, including proper cash handling procedures.
- Greeted over 50 customers per day with smiles and provided friendly service to professionally handle every need.
- Demonstrated company procedures to new members and insured members were able to properly follow company policies.
- Mentored new trainers, fostering a collaborative learning environment.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
Team Member
Brady's Dairy Queen
Lubbock, TX
08.2018 - 05.2020
- Greeted over 50 customers per day at drive-thru and front counter and took food orders.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Performed to and above company standards to create pleasant experiences for each customer.
Education
High School Diploma -
Albany Jr-Sr High School
Albany, TX05.2016
Skills
- Employee training
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
Performance monitoring
Customer assistance
Cash drawer management
Refunds and exchanges
Certification
Food Handlers Certification
Timeline
Operations Manager
Love's Travel Stops & Country Stores Inc.
12.2025 - Current
Operations Manager
Love's Travel Stops & Country Stores Inc.
03.2025 - 12.2025
Shift Leader
Love's Travel Stops & Country Stores Inc.
05.2023 - 03.2025
Team Trainer
Love's Travel Stop
05.2021 - 05.2023
Team Member
Brady's Dairy Queen
08.2018 - 05.2020
High School Diploma -
Albany Jr-Sr High School
Personal Information
Title: Retail