Shelbie McAdams
Huntsville,TX
Summary
Dynamic customer service professional with proven team leadership at HEB Grocery Store. Skilled in cash handling and problem-solving, I enhanced customer satisfaction through effective communication and empathetic support. Recognized for training new cashiers, fostering a positive work environment, and resolving customer issues to maintain brand loyalty. Flexible and dedicated to excellence.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
HEB Grocery Store
Huntsville, TX
07.2020 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Healthcare Customer Service Representative
United Healthcare
Remote
04.2020 - 11.2022
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
Sales Associate
ACE Cash Express Inc.
Huntsville, TX
01.2016 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Huntsville High School
Huntsville, TNSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Empathy and patience
- Customer engagement
Timeline
Cashier Team Lead
HEB Grocery Store
07.2020 - Current
Healthcare Customer Service Representative
United Healthcare
04.2020 - 11.2022
Sales Associate
ACE Cash Express Inc.
01.2016 - 02.2019
High School Diploma -
Huntsville High School