Shelby Allen
Cleveland
Summary
Dynamic professional with extensive experience as a 911 Dispatcher at San Jacinto County Sheriff’s Office, excelling in emergency response and crisis management. Proven ability to maintain accuracy under pressure while delivering exceptional customer service. Skilled in pharmacy operations, ensuring compliance and efficiency in medication dispensing. Adaptable to fast-paced environments and varying shifts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
San Jacinto County Sheriff’s Office
Coldspring
07.2024 - Current
- Answered emergency and non-emergency calls, prioritizing responses with accuracy and urgency
- Coordinated with law enforcement, fire, and medical personnel to ensure timely dispatch
- Maintained detailed records and demonstrated cal, clear communication under pressure
Pharmacy Technician
Brookshire Brothers Pharmacy
Cleveland
07.2023 - 06.2024
- Supported pharmacists in preparing and dispensing medications accurately and efficiently
- Maintained compliance with pharmacy regulations, confidentiality standard, and inventory procedures
- Assisted customers with prescription inquiries and insurance processing
Pharmacy Clerk
Brookshire Brothers Pharmacy
Cleveland
07.2023 - 06.2024
- Provided front-line support to patients by processing prescriptions and handling transactions
- Organized and stocked medication shelves to ensure accuracy and efficiency
- Delivered excellent customer service in a fast-paced healthcare setting
Convenience Store Clerk
Bear Creek Feed and Grocery
Cleveland
09.2020 - 06.2023
- Handled daily sales, cash management, and customer transactions
- Restocked inventory and maintained store cleanliness to company standards
- Provided consistent customer service while balancing day and night shift responsibilities
Education
High School Diploma -
Coldspring Oakhurst High School
Coldspring, TX05-2023
Skills
- Customer service and communication
- Pharmacy operations and prescription processing
- Emergency response and Crisis Management
- Accuracy and Attention to Detail
- Multitasking in High-Pressure Environments
- Adaptability to Day/Night Shifts
Certification
- TCOLE Certification August 2025
- CPR Certification October 2024
- TCIC/TLETS Certification February 2025
Timeline
911 Dispatcher
San Jacinto County Sheriff’s Office
07.2024 - Current
Pharmacy Technician
Brookshire Brothers Pharmacy
07.2023 - 06.2024
Pharmacy Clerk
Brookshire Brothers Pharmacy
07.2023 - 06.2024
Convenience Store Clerk
Bear Creek Feed and Grocery
09.2020 - 06.2023
High School Diploma -
Coldspring Oakhurst High School
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