Shelby Alves
Danbury,CT
Summary
Dynamic Specialty Supervisor at The Home Depot Inc, skilled in inventory management and staff coaching. Successfully enhanced team performance and safety protocols, fostering a productive work environment. Proven ability to build strong customer relationships and implement effective sales strategies, ensuring operational excellence and high employee engagement.
Overview
2026
2026
years of professional experience
Work History
Specialty Supervisor
The Home Depot Inc
24 2020 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Home Goods Store
30 2015 - 07.2018
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
School Bus Monirtor
All Star Transportation
24 2018 - 30 2018
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
Security Guard
Post University
30 2018 - 24 2020
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
Education
No Degree - Criminal Justice
Post University
Waterbury, CTHigh School Diploma -
Immaculate High School
Danbury, CTSkills
- Inventory management
- Clear communication
- Sales strategy development
- Work prioritization
- Risk management
- Safety procedures
- Staff management
- Decision-making
- Strategic planning
- Coaching and mentoring
Timeline
Specialty Supervisor
The Home Depot Inc
24 2020 - Current
Sales Associate
Home Goods Store
30 2015 - 07.2018
School Bus Monirtor
All Star Transportation
24 2018 - 30 2018
Security Guard
Post University
30 2018 - 24 2020
No Degree - Criminal Justice
Post University
High School Diploma -
Immaculate High School
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