Shelby Blair
Wadsworth,Ohio
Summary
Customer service expert with extensive experience in managing operations and enhancing customer experiences. Demonstrated ability to train and develop staff, optimize inventory levels, and ensure seamless workflow, leading to improved sales performance and customer loyalty.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Antonio’s pizzeria
Wadsworth, Ohio
10.2015 - Current
- Managed daily operations to enhance workflow efficiency and boost customer satisfaction.
- Supervised staff training and development for improved service quality.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Ensured accurate handling of cash intake for daily operations with high accuracy and prepared daily bank deposits.
- Tracked inventory amounts regularly to maintain stock levels and placed orders for new stock as needed.
- Performed administrative tasks such as filing paperwork, preparing documents.
Parts Delivery Driver
Dynamerican
Medina, Ohio
04.2021 - 02.2022
- Loaded and unloaded parts efficiently to ensure secure transport.
- Communicated with dispatch regarding delivery schedules and updates.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Customer Service Representative
Lowes Home Improvment
Wadsworth, OH
09.2017 - 11.2019
- Guided customers in product selection and offered tailored advice on home improvement solutions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Responded to customer inquiries with accurate information regarding products and services to enhance understanding.
- Supported customers in product selection, ordering, billing, returns, exchanges, and technical support to ensure seamless transactions.
Education
High School Diploma -
Wadsworth High School
Wadsworth, OHSkills
- Point of Sale Systems
- Staff management
- Time Management
- Decision making
- Problem solving
- Critical Thinking
- Effective communication
- Attention to detail
- Active Learning
Timeline
Parts Delivery Driver
Dynamerican
04.2021 - 02.2022
Customer Service Representative
Lowes Home Improvment
09.2017 - 11.2019
Assistant General Manager
Antonio’s pizzeria
10.2015 - Current
High School Diploma -
Wadsworth High School