Shelby Brooks
Mobile
Summary
Dynamic Key Holder at Safety Wear House with a proven track record in enhancing customer satisfaction and loyalty through exceptional service and effective complaint resolution. Skilled in cash handling accuracy and vendor negotiations, I foster strong relationships to drive retention and promote a positive shopping experience.
Developed key skills in fast-paced retail environment, including team leadership and effective communication. Excels in inventory management and customer service, ensuring operational efficiency and positive customer interactions. Seeking to transition into new field, leveraging these transferable skills to contribute value in diverse settings.
Overview
2
2
years of professional experience
Work History
Key Holder
Safety Wear House
03.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.
- Managed customer relations on ongoing basis to maximize customer retention.
- Used electronic systems for data entry, tracking and analysis.
- Supported accurate billing processes through diligent data entry, verification, and error resolution tasks.
Education
GED -
Satsuma High School
Satsuma, AL05-2010
Skills
- Customer service
- Cash handling accuracy
- Customer service management
- Training and mentoring
- Store maintenance
- Proficient in Microsoft office
- Data entry
- Alarm systems
- Promotional planning
- Positive attitude
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Microsoft excel, project, and Visio
Timeline
Key Holder
Safety Wear House
03.2023 - Current
GED -
Satsuma High School
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