Shelby Burt

It is my job and responsibility to deliver strong, Grade A service by working with my team to make sure guests are taken care of quickly and consistently in a busy environment. I stay aware of guest needs while communicating with coworkers and the kitchen so orders come out correctly and on time. I help keep shifts running smoothly by supporting the team, staying organized, and stepping in where needed. Overall, I focus on good teamwork, clear communication, and ensuring every guest has a positive experience.

Key Responsibilities:

• Collaborate with kitchen staff to deliver timely food service.
• Operate POS terminals to input orders, split bills, and calculate totals.
• Greet customers, answer questions, and recommend specials to increase profits.

In this Position, I ensured all guests received excellent service while also training new employees to meet position standards. I maintained a clean, organized environment and supported in the restaurant.

Key Responsibilities:

• Maintained accurate knowledge of menu items and ingredients to assist guests effectively
• Provided attentive, knowledgeable service to deliver exceptional dining experiences
• Ensured a clean and organized workspace in compliance with health and safety regulations
• Trained new staff on customer service protocols and best practices to improve team performance and guest satisfaction

I was responsible for ensuring guests in my section received attentive, friendly, and efficient service by monitoring their needs, maintaining drink refills, and promptly assisting with any requests to ensure a welcoming and enjoyable dining experience for every guest from start to finish.

Key Responsibilities:

• Monitored guest needs, including drink refills and special requests, to maintain high service standards
• Collaborated with kitchen staff to streamline order delivery, ensuring accuracy and timeliness.
• Handled cash and credit transactions accurately while maintaining a balanced register
• Cultivated relationships with regular guests, fostering repeat business and enhancing a welcoming atmosphere.

My job was to take guests’ orders orderly and efficiently and deliver the correct food to them as well as making sure the atmosphere stayed nice and upbeat.

Key Responsibilities:

• Responded promptly to customer inquiries and special requests regarding menu items
• Maintained a clean and hygienic kitchen and service environment through daily cleaning tasks
• Processed transactions accurately in a fast-paced setting
• Ensured orders were prepared and delivered correctly and efficiently

I oversaw the overall experience of guests in my section by staying organized, anticipating needs, keeping beverages refreshed, and responding quickly to requests to ensure a smooth and positive dining experience.

Key Responsibilities:

• Utilized restaurant management software to track orders and manage inventory levels effectively
• Coordinated special events and catering services with attention to detail and customer preferences
• Monitored food safety and hygiene standards in compliance with health regulations
• Built strong relationships with repeat guests, fostering loyalty and return visits

I supported store operations by efficiently receiving, organizing, and stocking merchandise. Maintaining a well-organized sales floor, while still delivering excellent customer service to the customers.

Key Responsibilities:

• Processed customer transactions accurately while providing friendly and efficient service
• Executed stock replenishment to maintain optimal inventory levels and product availability
• Organized backroom inventory to ensure proper placement and compliance with safety standards
• Assisted customers with questions and concerns to create a positive shopping experience