Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Shelby Cardwell

Shelby Cardwell

Manager/Team Lead
Gainesville,TX

Summary

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Team Leader Manager

Schlotzsky's Deli
Gainesville, TX
06.2024 - Current
  • Analyzed data trends to identify opportunities for improvement.
  • Resolved conflicts between team members quickly and effectively.
  • Monitored customer service standards across the organization.
  • Provided technical assistance when needed.
  • Provided guidance, coaching, and feedback to team members.
  • Recruited, trained, and supervised new staff members.
  • Implemented new processes and procedures as needed.
  • Developed strategies to increase productivity and efficiency of the team.
  • Developed strategies to motivate employees in achieving goals.
  • Ensured compliance with company policies and regulations.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Supported HR staff with recruiting and retaining high-performing talent.
  • Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Material Handler/Packing, Shipping, and Receiving Assembler

Callaway Golf
Fort Worth, Texas
05.2020 - 01.2022
  • Operated forklifts, pallet jacks, and other material handling equipment.
  • Investigated discrepancies between inventory records and actual stock on hand.

Performed regular cycle counts to ensure accuracy of inventory records.

  • Assembled and completed products according to production schedules.
  • Assembled machinery from component parts, following prescribed instructions to support correct configurations.
  • Promoted worksite safety by explaining and enforcing OSHA requirements.
  • Tracked material inventories and ordered new parts to prevent shortages.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Powered up, calibrated and shut down fabricating machinery according to company regulations.
  • Recorded and reported product damages and malfunctions for supervisor review.
  • Measured and marked cutting lines on materials and products.
  • Sorted, graded, weighed, and inspected products, verifying and adjusting product weight or measurement to meet specifications.
  • Collaborated with a team to meet or exceed production targets.
  • Packed finished products for shipment and prepared them according to shipping specifications.
  • Used hand tools and power tools to complete assembly tasks effectively and efficiently.
  • Identified and resolved assembly and production issues or malfunctions.
  • Adhered to safety protocols and procedures to prevent accidents or injuries.
  • Completed accurate assembly work by positioning and aligning components.
  • Cleaned and lubricated parts, equipment, and machinery.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Monitored processes, reporting abnormalities to management team.
  • Operated and maintained equipment in a clean and safe condition.
  • Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports.
  • Maintained inventory of job materials.
  • Used templates and drawings to complete product according to specifications.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Inspect finished products for defects and conformance to customer requirements.
  • Follow established assembly methods and procedures to ensure product quality standards are met.
  • Identify problems that may affect product quality and take corrective action when required.
  • Assemble components according to specifications using hand tools, power tools, and other equipment.
  • Maintain accurate inventory records of all materials used in the manufacturing process.
  • Record production data such as number of units produced, rejected items.
  • Provide feedback on design changes that could improve efficiency of the production line.
  • Operate machines such as drill presses and saws to cut or shape parts during assembly.
  • Align components for proper fit and adjust as necessary during the assembly process.
  • Maintain a clean work area by sweeping up debris from assembly operations.
  • Collaborate with team members to optimize workflow processes within the department.
  • Adhere strictly to health and safety regulations while carrying out daily tasks.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used digital database to keep records of units and stock moved.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Packed boxes and stock using organizational guidelines.
  • Worked with internal departments to locate missing packages and remedy incorrect deliveries.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Logged unit quantities and entered data into inventory database.
  • Observed inventory allocation to maintain material needs and production deadlines.
  • Inspected materials for any damages or defects upon receipt.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Managed work area cleanliness by following company guidelines for organization.
  • Received and distributed incoming materials to designated areas.
  • Verified accuracy of shipments against purchase orders and invoices.

Housekeeper

Health Care Group : LongMeadow Healthcare Facility
Justin, Texas
10.2019 - 09.2021
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Ensured that all health standards were met during cleaning operations.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Followed safety procedures when handling hazardous materials.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Emptied trash receptacles throughout the property.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Home Cleaner

AMaid4U
Krum, Texas
05.2017 - 10.2019
  • Disinfected all high-touch areas including doorknobs, light switches, counters.
  • Restocked linen closet with fresh towels upon request.
  • Replenished consumables such as toilet paper and hand soap when necessary.
  • Cleaned bathrooms including toilets, showers and tubs, mirrors, and sinks.
  • Performed deep cleaning tasks such as shampooing carpets or scrubbing tile grout.
  • Performed post-cleaning inspections to ensure client satisfaction.
  • Gathered necessary supplies for each job prior to arriving at the home.
  • Washed windows inside and outside of the home.
  • Followed safety procedures when handling hazardous materials.
  • Reported any damage found during services to supervisor immediately.
  • Provided quality service that meets or exceeds customer expectations.
  • Communicated effectively with clients regarding their needs and concerns.
  • Organized closets and drawers per customer requests.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.

Delivery Driver/Restaurant Cashier

Pizza Hut
Denton, Texas
07.2014 - 10.2016
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Checked tires for proper inflation before leaving on each route.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Notified customers of delays to decrease calls to support.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Navigated routes with relevant map programs and GPS systems.
  • Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
  • Processed payments using POS system and accepted cash, credit cards, and checks.
  • Balanced cash drawers at the beginning and end of shifts.
  • Conducted regular maintenance checks on equipment to ensure it is functioning properly.
  • Stocked shelves with merchandise and ensured all products were properly labeled.
  • Provided excellent customer service by addressing customer inquiries promptly and efficiently.
  • Handled customer complaints in a professional manner to ensure satisfaction.
  • Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
  • Assisted management with inventory control processes such as restocking supplies.
  • Checked expiration dates on food products before stocking shelves or selling them to customers.
  • Assisted other employees in completing tasks when needed or requested by supervisor.
  • Monitored dining area to ensure tables are cleared promptly after guests leave.
  • Greeted customers, answered questions and provided general information regarding menu items.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

GED -

GED Online Courses
Gainesville, TX
07-2024

Some Highschool - High School Teaching

Winfree Academy Charter School
Denton, Texas
09-2011

Skills

  • Remote Team Management
  • Employee Scheduling
  • Customer Service
  • Goal Setting
  • Positive Attitude
  • Scheduling and Coordinating
  • Adaptability and Flexibility
  • Good Judgment
  • Organizational Skills
  • Continuous Improvement
  • Adaptability
  • Computer Skills
  • Attention to Detail
  • Team building
  • Written Communication
  • Color Matching
  • Task Prioritization
  • Multitasking
  • Relationship Building
  • Motivational Techniques
  • Counseling techniques
  • Positive Reinforcement
  • Reflective listening
  • Patient Advocacy
  • Coping Methods
  • Emotional Support
  • Motivational
  • Leadership skills
  • Referral management
  • Able to lift [Number] pounds
  • Heavy Lifting
  • Greenhouse Management
  • Grounds Maintenance
  • Animal Care
  • Leaf blowing
  • Jobsite Safety
  • Lawn Care
  • Maintaining equipment
  • Commercial construction experience
  • Trimming and edging flower beds
  • Responsible and Punctual
  • Complex Problem-Solving
  • Landscape equipment knowledge
  • Equipment Maintenance
  • Team Collaboration
  • Hand tools
  • Livestock care
  • Scheduling
  • Fence building
  • Caring for livestock
  • GPS Navigation
  • Team Player
  • Basic Carpentry

Timeline

Team Leader Manager

Schlotzsky's Deli
06.2024 - Current

Material Handler/Packing, Shipping, and Receiving Assembler

Callaway Golf
05.2020 - 01.2022

Housekeeper

Health Care Group : LongMeadow Healthcare Facility
10.2019 - 09.2021

Home Cleaner

AMaid4U
05.2017 - 10.2019

Delivery Driver/Restaurant Cashier

Pizza Hut
07.2014 - 10.2016

GED -

GED Online Courses

Some Highschool - High School Teaching

Winfree Academy Charter School
Shelby CardwellManager/Team Lead