Shelby Claville
SUBWAY®Restaurants
Mulberry,FL
7
years of professional experience
Dynamic customer service professional with experience at Capital One, excelling in problem-solving and effective communication. Proven ability to handle complex inquiries and ensure customer satisfaction while maintaining meticulous attention to detail. Reliable and punctual, with strong teamwork skills and a commitment to high-quality service in fast-paced environments.
Work History
Sandwich Artist
1 Year 2 MonthsGreeting Customers, preparing food. Cleaning work stations. Counting inventory. Unloading truck/putting inventory away. Closing.
Customer Service Representative
3 Years 4 Months- Answer Inquiries:Respond to phone calls, emails, live chats, and social media messages from customers.
- Resolve Issues:Find fast and fair solutions for customer complaints or technical problems.
- Process Transactions:Handle new orders, returns, exchanges, refunds, and account updates.
- Share Information:Explain product features, pricing, policies, and shipping updates clearly.
- Log Interactions:Keep clean and accurate notes of all customer chats and calls in the company software.
- Escalate Problems:Pass hard or complex problems up to a manager or specialist team.
Education
Bachelor of Science - Business Administration
High School Diploma
Skills
Customer service
Teamwork and collaboration
Problem-solving
Time management
Cleaning and organization
Reliability and punctuality
Food preparation
Cash handling proficiency
Effective multi-tasking
Multitasking and prioritizing
Attention to detail
Dependable and honest
Timeline
Sandwich Artist
SUBWAY®Restaurants
08.2025 - CurrentRead More
Customer Service Representative
Capital One
02.2020 - 06.2023Read More
Florida Southern College
Bachelor of Science from Business Administration
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Mulberry High School
High School Diploma
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