Shelby Day
Indianapolis,IN
Summary
Accomplished Manager skilled in operations oversight and staff supervision. Expertise in enhancing customer retention and team performance, with a knack for fostering strong relationships and executing strategic marketing initiatives. Demonstrates exceptional quality management and training development skills, ensuring operational excellence and an increase in customer loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Nothing Bundt Cakes
09.2023 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Followed policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Performed weekly marketing to build customer loyalty and drive sale potential.
- Assisted in recruiting, hiring and training of team members.
Assistant General Manager
Kilroy’s Bar ‘N Grill
03.2021 - 08.2023
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed employee training.
- Performed monthly inventory and maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted well with customers to build connections and nurture relationships.
Bartender
Kilroy’s Bar ‘N Grill
05.2016 - 03.2021
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bartender
Chumley’s Beerhouse
08.2013 - 06.2016
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Zionsville Community High School
Zionsville, IN05.2009
Skills
- Staff Supervision
- Quality Management
- Operations Oversight
- Schedule Management
- Workflow Planning
- Customer Relationship Management
- Customer Retention
- Performance Improvements
- Performance Evaluations
- Inventory Control
- Training and Development
- Team Player
Timeline
General Manager
Nothing Bundt Cakes
09.2023 - Current
Assistant General Manager
Kilroy’s Bar ‘N Grill
03.2021 - 08.2023
Bartender
Kilroy’s Bar ‘N Grill
05.2016 - 03.2021
Bartender
Chumley’s Beerhouse
08.2013 - 06.2016
High School Diploma -
Zionsville Community High School
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