Hi, I’m
Shelby Dezarn
Training Coordinator / Shift Leader
Richmond,KY
Summary
I pride myself on being a tenured hospitality professional with detailed knowledge of industry practices and skill to provide long-term success for service workers. Trained in POS/MAX system use and overseeing waitstaff etiquette. Known for a goal-oriented mindset and establishing long term retention.
Overview
6
years of professional experience
5
years of post-secondary education
Work History
Cracker BarrelRichmond, KY
Employee Training Coordinator
08.2022 - Current
Job overview
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Supported and trained 100+ staff members to achieve and maintain hospitality for every guest and coworker
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Analyzed and assessed front of house & back of house training program for effectiveness, identified underperforming areas and planned corrective solutions.
Cracker BarrelRichmond, KY
Lead Server
05.2017 - 08.2022
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained company policy hospitality and cleanliness of each dining room and kitchen.
- Became cross trained in each position to better assist when asked questions and when needed in each respective area.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing regular guests, and consistent business.
Education
Jackson County High SchoolMcKee, KY
08.2014 - 06.2017
Eastern Kentucky UniversityRichmond, KY
Associate Of Business Administration
06.2017 - 05.2019
Skills
Onboarding and hiring processes
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified in Microsoft Word & PowerPoint to help collect information and establish a consistent database.
Timeline
Employee Training Coordinator
Cracker Barrel
08.2022 - Current
Eastern Kentucky University
Associate Of Business Administration
06.2017 - 05.2019
Lead Server
Cracker Barrel
05.2017 - 08.2022
Jackson County High School
08.2014 - 06.2017
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