Hi, I’m
Shelby Dezarn
Training Coordinator / Shift Leader
Richmond,KY
Summary
I pride myself on being a tenured hospitality professional with detailed knowledge of industry practices and skill to provide long-term success for service workers. Trained in POS/MAX system use and overseeing waitstaff etiquette. Known for a goal-oriented mindset and establishing long term retention.
Overview
6
years of professional experience
5
years of post-secondary education
Work History
Cracker BarrelRichmond, KY
Employee Training Coordinator
08.2022 - Current
Job overview
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Supported and trained 100+ staff members to achieve and maintain hospitality for every guest and coworker
- Developed training programs using classes and instructional methods to support long-term employee development and performance objectives.
- Analyzed and assessed front of house & back of house training program for effectiveness, identified underperforming areas and planned corrective solutions.
Cracker BarrelRichmond, KY
Lead Server
05.2017 - 08.2022
Job overview
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained company policy hospitality and cleanliness of each dining room and kitchen.
- Became cross trained in each position to better assist when asked questions and when needed in each respective area.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing regular guests, and consistent business.
Education
Jackson County High SchoolMcKee, KY
08.2014 - 06.2017
Eastern Kentucky UniversityRichmond, KY
Associate Of Business Administration
06.2017 - 05.2019
Skills
Onboarding and hiring processes
Human resources development
Database Management
Performance assessments
Event planning and coordination
Training curriculum development
Feedback collection
Public speaking
Employee training
Online training experience
Training material development
Problem-solving skills
Teamwork and Collaboration
Cash Handling
Multitasking Abilities
Problem-Solving
Flexible and Adaptable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Certified in Microsoft Word & PowerPoint to help collect information and establish a consistent database.
Timeline
Employee Training Coordinator
Cracker Barrel
08.2022 - Current
Eastern Kentucky University
Associate Of Business Administration
06.2017 - 05.2019
Lead Server
Cracker Barrel
05.2017 - 08.2022
Jackson County High School
08.2014 - 06.2017