Shelby Elizondo
San Antonio,TX
Summary
Capable logistics manager knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
Special Forces Logistics
Von Ormy, TX
12.2022 - 12.2023
- Managed operations, dispatching up to 60 drivers using 60+ vehicles.
- Organized daily driver schedules, routes, and vehicle maintenance needs.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Administered payroll for employees and oversaw corporate payroll reconciliation.
- Managed and supervised delivery drivers to ensure customer satisfaction and on-time deliveries.
- Monitored driver performance and productivity to proactively adjust assignments for maximum results.
- Executed safety program and motivated staff to maintain correct behaviors for optimal protection.
- Scheduled regular meetings with staff members to discuss performance feedback and areas needing improvement.
- Developed and executed peak season plans to handle as many as 70k+ deliveries per week.
Dispatch Manager
4XH Logistics
San Antonio, Texas
11.2019 - 12.2022
- Motivated a team of 20-70 drivers a day to deliver high-level dispatch support while successfully meeting departmental goals
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Provided training for new dispatchers on company policies and procedures as well as best practices for scheduling routes.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Oversaw the onboarding process for new drivers; conducted interviews, reviewed background checks and ensured completion of required documents prior to hire date.
- Dispatched drivers to meet daily delivery needs for company customers.
INBOUND RECEIVING PROBLEM SOLVER
Amazon
San Antonio, Texas
01.2015 - 12.2017
- Unloaded pallets and deliveries and organized products in warehouse
- Double-checked cargo inventories and documentation for accuracy
- Orchestrated routing by producing accurate shipping documentation and package labels
- Compared shipping orders and invoices against contents received to verify accuracy
- Trained new personnel regarding company operations, policies and services.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
CASHIER / FOOD PREPARATION WORKER
Chesters Hamburger
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Greeted customers and answered any questions they had about the store's products and services.
- Re-stocked, organized and arranged service and food stations.
Education
High School Diploma -
James Madison Highschool
01-2011
Skills
- Effective communication
- Typing 80 WPM
- Time Management
- Data Management
- Policy Enforcement
- Performance Tracking
- Logistics Planning
- Scheduling and Coordination
- New Employee Hiring
- Operational Efficiency
- Training and Mentoring
Additional Information
Organized and motivated leadership skills eager to apply time management and organizational skills in various environments.
Always seeking new opportunities to expand skills while also facilitating company growth. Excellent in multitasking and learning new things and adapting to new environments quickly.
References
- Jake Zweig, 734-834-7944, jzweig@gmail.com
- Joshua Sloan, 737-314-4786, Jsloan@4xhl.com
Timeline
Assistant Operations Manager
Special Forces Logistics
12.2022 - 12.2023
Dispatch Manager
4XH Logistics
11.2019 - 12.2022
INBOUND RECEIVING PROBLEM SOLVER
Amazon
01.2015 - 12.2017
CASHIER / FOOD PREPARATION WORKER
Chesters Hamburger
High School Diploma -
James Madison Highschool
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