Shelby Ellis
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Clay Cooley Auto Group
08.2022 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Assisted manager in all aspects of business operations
- Greeted guests in with friendliness and professionalism
- Developed and maintained filing systems to facilitate easy access to information
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Completed daily logs for management review
- Ordered and distributed office supplies while adhering to fixed office budget
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Fulfillment Specialist
Chewy Fulfillment Center
07.2021 - 05.2022
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Collaborated with team members to complete timely orders and avoid delays
- Verified product quantity and quality to determine accuracy of orders and reduce errors
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Expedited order processing times with the effective use of barcode scanning technology during picking and packing stages.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Picked and packed order items.
- Safely and securely loaded items to prevent damage during transport.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Receptionist Administrator
Daymark Living
01.2020 - 06.2021
- Answered incoming calls, directing clients to individuals addressing specific needs
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Handled complaints and questions, and re-directed calls to other team members
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Acted as first point of contact and set appointments for prospective clients
- Fulfilled customer requests such as flight and travel plans
Education
Associate of Arts - Early Childhood Education
Saddleback College
Mission Viejo, CA05.2010
Skills
- Schedule and calendar management
- Operations support
- Organizational skills
- Time management skills
- Active listening
- Customer service
- Relationship building
- Critical thinking
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Client relations
Timeline
Customer Service Representative
Clay Cooley Auto Group
08.2022 - Current
Fulfillment Specialist
Chewy Fulfillment Center
07.2021 - 05.2022
Receptionist Administrator
Daymark Living
01.2020 - 06.2021
Associate of Arts - Early Childhood Education
Saddleback College
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