Shelby Hollars
Colona,IL
Overview
7
7
years of professional experience
Work History
Patient Registration
ORA Orthopedics
Moline, IL
07.2021 - 06.2022
- Greet patient for check in, prepare chart for correct yearly paperwork needed. Collect information to scan in.
- Check out patients using scheduling system and Doctor rules.
- Collect co payments and ROA payments.
- Update insurance coding.
Loan Operations Specialist
TBK Bank
Bettendorf, IA
12.2019 - 07.2021
- Developed and maintained courteous and effective working relationships.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Carried out daily duties accurately and efficiently.
- Processed new loans by on padding with specific agreements based of documents.
- Answered phone calls for customer inquiring about loan details.
Treasury Management Services
TBK Bank, SSB.
Davenport, IA
08.2019 - 12.2019
- Responsible for onboarding new clients and products.
- Checking each account for accurate information.
- Guiding customers to online banking and products.
Bank Teller 1
TBK Bank, SSB.
East Moline, IL
03.2018 - 08.2019
- Provided reliable and accurate transactions
- Repsonsible for opening and closing the branch
- Reconciled cash drawer and resolved discrepancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
Customer Service Representative/Bookkeeper
Blain's Farm and Fleet
Moline, IL
08.2016 - 03.2018
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Oversaw cashier drawers and made sure appropriate balance was maintained.
Cashier
Jeff's Market
Blue Grass, Iowa
09.2015 - 08.2016
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
High School Diploma - undefined
Davenport West High School
2015
Skills
- Exceptional customer service phone and in person
- Opening and closing duties
- Cash handling
- Adaptive and creative
- Flexible schedule
- Self motivated
- Friendly and outgoing
- Highly observant
- Professional demeanor
Timeline
Patient Registration
ORA Orthopedics
07.2021 - 06.2022
Loan Operations Specialist
TBK Bank
12.2019 - 07.2021
Treasury Management Services
TBK Bank, SSB.
08.2019 - 12.2019
Bank Teller 1
TBK Bank, SSB.
03.2018 - 08.2019
Customer Service Representative/Bookkeeper
Blain's Farm and Fleet
08.2016 - 03.2018
Cashier
Jeff's Market
09.2015 - 08.2016
High School Diploma - undefined
Davenport West High School