Shelby Freeman
Verona,NY
Summary
Dedicated, hardworking and passionate job seeker with relevant course work experience and a drive to get started in related field. Self-motivated, detail oriented individual ready to explore what Sweetwater Sound has to offer and excited to help others learn about and develop their musical strengths.
Overview
4
4
years of professional experience
Work History
Cash Office Manager
Grand Union Supermarket
07.2023 - Current
- Monitored daily cash discrepancies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised front end employees
Customer Service/ General Cashier
Grand Union Supermarket
04.2020 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Intern
Blackbird Studios
01.2022 - 05.2022
- Assisted in setting up numerous recording sessions, from large orchestral sessions to individual vocal overdubbing sessions.
- Discovered new microphones and other recording technology and their uses
- Interacted in a professional manner with high profile clients.
- Provided exceptional customer service and support to all cliental.
Education
Bachelor of Science - Music And Sound Recording
University of New Haven
West Haven, CT05.2023
Minor - Electrical Engineering
University of New Haven
West Haven, CT05.2023
Skills
- Customer Service
- Multitasking
- Time Management
- Organizational Skills
- Problem Solving
- Record Keeping
- Decision Making
- Attention to Detail
- Cash Handling Expertise
- Proficient in ProTools
- Experience with Logic and Audacity
Timeline
Cash Office Manager
Grand Union Supermarket
07.2023 - Current
Intern
Blackbird Studios
01.2022 - 05.2022
Customer Service/ General Cashier
Grand Union Supermarket
04.2020 - 07.2023
Bachelor of Science - Music And Sound Recording
University of New Haven
Minor - Electrical Engineering
University of New Haven
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