Shelby Gaietto
Old Fort
Summary
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optician
Family Eye Care Centers
05.2022 - Current
- Verified insurance by contacting insurance companies for authorizations and co-pay information.
- Provided excellent customer service to patients, ensuring their satisfaction with the services provided.
- Maintained accurate records of customer orders and prescriptions using a computerized system.
- Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions.
- Resolved customer complaints in a professional manner while demonstrating empathy.
- Processed payments for purchases made by customers using point-of-sale systems.
- Collaborated with optometrists or ophthalmologists regarding patient diagnoses or treatment plans.
- Adjusted frames and lenses according to customer specifications while providing advice on fit and aesthetics.
- Managed inventory levels by ordering supplies when needed and maintaining an organized stockroom.
Administrator
PT Services Rehabilitation Inc
12.2021 - 05.2022
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Utilized computer software to complete various administrative tasks.
- Collaborated with other teams to develop strategies for improving operational efficiency.
- Maintained confidential records in accordance with company policy and legal requirements.
- Managed detailed filing system for organizing client records.
- Performed administrative duties such as scheduling appointments and maintaining patient files.
- Maintained detailed records regarding client progress and activities through comprehensive documentation practices.
Paraprofessional
Seneca County School of Opportunity
09.2020 - 12.2021
- Developed and maintained positive relationships with students, promoting positive attitude toward learning.
- Demonstrated patience, compassion, and empathy in various situations.
- Provided positive and nurturing support while attending to students' physical, personal, and emotional needs.
- Worked one-on-one with students to reinforce learning of materials.
- Communicated student progress and concerns to teacher.
- Provided classroom support to teachers, including organizing materials, grading papers, and preparing instructional activities.
- Provided behavior management strategies in order to create an environment conducive to learning for all students.
Operations Clerk
The Old Fort Banking Company
05.2018 - 09.2020
- Ensured accuracy in data entry by verifying information before entering into system.
- Successfully managed daily operations of the office, including filing and organizing documents, answering phones, and scheduling meetings.
- Collaborated with other departments in order to provide seamless service throughout the business cycle.
- Compiled financial reports utilizing spreadsheets and databases.
- Provided excellent customer service by responding to inquiries, resolving complaints, and educating clients on banking products and services.
- Identified discrepancies between actual results and budgeted goals through detailed analysis of financial information.
- Performed account reconciliations and processed transactions accurately within established timeframes.
Education
High School Diploma -
Tiffin Columbian High School
Tiffin, OH05.2011
Certification - Cosmetology
Sentinel Career & Technology Center
Tiffin, OH05.2011
Skills
- Supply Management
- Order Preparation
- Insurance Billing
- Customer Service
- Computer Skills
- Transaction Processing
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Attention to Detail
- Decision Making
- Teamwork Abilities
- Record Keeping
- Administrative Support
- Time Management
- Data Entry Accuracy
- Typing Speed
- Insurance verification
- Retail sales
- Product upselling
Certification
- Certified Optician
- Licensed Cosmetologist
Timeline
Optician
Family Eye Care Centers
05.2022 - Current
Administrator
PT Services Rehabilitation Inc
12.2021 - 05.2022
Paraprofessional
Seneca County School of Opportunity
09.2020 - 12.2021
Operations Clerk
The Old Fort Banking Company
05.2018 - 09.2020
High School Diploma -
Tiffin Columbian High School
Certification - Cosmetology
Sentinel Career & Technology Center
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