Shelby Gentry
Bartlett,Tennessee
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Hardworking, Loyal, and dedicated to my employment with over 13 years of loyalty to my current company.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Assistant Business Manager / Leasing Mentor
Fogelman Management
06.2012 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilized a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted in the development and implementation of marketing initiatives to promote special promotions.
Leasing Professional
Fogelman
04.2011 - 06.2012
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Marketed property to local businesses through collateral, emails and phone calls.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
Education
High School Diploma -
Bartlett High School
Bartlett, TN2009
Skills
- Operational management
- Operations Management
- Project Management
- Risk Mitigation
- Customer Service
- Customer Relations
- Coaching and Mentoring
- Sales and Marketing
Accomplishments
- Assistant Manager of the year (2016) presented by the National Apartment Association for the entire greater Memphis area including Bartlett, Collierville, Germantown, West Memphis, Olive Branch & Southaven.
- Spirit Award (2019) presented by Fogelman for outstanding customer service within our entire industry in 13 states and 100+ communities. The spirit award is given to the "Fogelman cheerleader" who shows spirit in their career.
- ARC of Optimism achievement award (2019) Presented by Fogelman. This award is a prestigious honor given to employees who exemplify hard work and dedication in their workplace.
- Assistant Manager of the Year (2022) Presented by Fogelman as the top assistant Manager of their 100+ communities.
Timeline
Assistant Business Manager / Leasing Mentor
Fogelman Management
06.2012 - Current
Leasing Professional
Fogelman
04.2011 - 06.2012
High School Diploma -
Bartlett High School
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