Shelby Gesler
Las Vegas,NV
Summary
Dynamic and detail-oriented Hairstylist with a proven track record at Supercuts and as a Self Employed professional. Excelled in building strong client relationships and managing high-volume situations with advanced communication skills. Demonstrated expertise in sales and business management, achieving significant client retention and satisfaction. Well versed in high stress, problem solving situations with clear and concise communication skills.
Overview
10
10
years of professional experience
Work History
Hairstylist
Self Employed
06.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Hairstylist
Supercuts
01.2016 - 06.2019
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Sales Associate
Target
09.2014 - 11.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Professional Certificate - Cosmetology
Euphoria Institute of Cosmetology
Las Vegas, NV10-2016
Skills
- Quick learner
- Detail-orientated
- Advanced communication skills
- Relationship building and management
- Highly motivated self-starter
- Customer education
- Sales expertise
- Business management
Timeline
Hairstylist
Self Employed
06.2019 - Current
Hairstylist
Supercuts
01.2016 - 06.2019
Retail Sales Associate
Target
09.2014 - 11.2015
Professional Certificate - Cosmetology
Euphoria Institute of Cosmetology
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