Shelby Gorichky
Merritt Island
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Server
Rusty’s Seafood and Oyster Bar
Cape Canaveral
09.2021 - Current
- Provided exceptional customer service in a fast-paced seafood restaurant environment.
- Took and processed customer orders accurately using point-of-sale system.
- Managed dining area cleanliness and organization to enhance guest experience.
- Collaborated with team members to ensure efficient service and timely table turnover.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Maintained knowledge of daily specials and seafood offerings for informed recommendations.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server Assistant
Rusty’s Seafood and Oyster Bar
Cape Canaveral
09.2021 - Current
- Assisted servers by delivering food and drinks to tables promptly.
- Maintained cleanliness of dining area and ensured proper table settings.
- Communicated effectively with customers to address inquiries and requests.
- Collaborated with team members to ensure seamless service during busy shifts.
- Monitored dining experience and reported any issues to management promptly.
- Trained new staff on restaurant procedures and service standards effectively.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Responded promptly to requests from servers or other staff members.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
Bartender
Mr.Brews Taphouse
Melbourne
08.2024 - 01.2025
- Crafted unique cocktails using fresh ingredients and premium spirits.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of bar area and equipment.
- Managed inventory and restocked supplies to ensure smooth operations.
- Trained new bartenders on drink preparation and service standards.
- Implemented safety protocols for serving alcohol responsibly to patrons.
- Developed relationships with regular customers to enhance their experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Cashier
TJ Max
Merritt Island
05.2023 - 09.2023
- Processed customer transactions efficiently at a leading off-price retailer.
- Assisted customers with product inquiries and provided excellent service.
- Managed cash register operations and maintained accurate cash handling procedures.
- Monitored inventory levels and restocked merchandise as needed throughout shifts.
- Collaborated with team members to ensure a clean and organized sales floor.
- Resolved customer complaints promptly to enhance overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Followed company policies for loss prevention and safety protocols diligently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Associate of Applied Science - Dental Hygiene
Eastern Florida State College
Cocoa, FL 08.2024 - 07.2025
Merritt Island Highschool
Merritt Island, FLSkills
- Customer service
- Team collaboration
- Time management
- Active listening
- Problem solving
- Service prioritization
- High volume dining
- Hostess support
- Customer feedback management
- Cleanliness standards
- Point of sale operation
- Cash handling
- Responsible beverage service
Timeline
Bartender
Mr.Brews Taphouse
08.2024 - 01.2025
Associate of Applied Science - Dental Hygiene
Eastern Florida State College
08.2024 - 07.2025
Cashier
TJ Max
05.2023 - 09.2023
Server
Rusty’s Seafood and Oyster Bar
09.2021 - Current
Server Assistant
Rusty’s Seafood and Oyster Bar
09.2021 - Current
Merritt Island Highschool