Shelby Gowen
Macon,GA
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
Work History
Medical Assistant
OBGYN Partners of Augusta
Augusta, California
04.2024 - 06.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
Medical Assistant
Center for Primary Care
, GA
01.2022 - 06.2022
- Conducted initial assessments of clients to determine their needs and develop individualized care plans.
- Developed strategies for helping clients manage chronic illness symptoms and maximize functional abilities.
- Developed strong relationships with clients by providing ongoing support and encouragement.
- Maintained accurate records of client information, including medical history, medications, treatments, goals, progress notes.
- Coordinated referrals to specialists when needed for additional support or diagnostic testing.
Back Office Medical Assistant
Mednow Urgent Care
Augusta, GA
08.2021 - 01.2022
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Communicated effectively with nurses, physicians and other healthcare professionals regarding patient care plans.
- Performed basic laboratory tests including urinalysis, hemoglobin testing.
Chronic Illness Case Manager
Navcare
Augusta, GA
08.2017 - 08.2021
- Conducted initial assessments of clients to determine their needs and develop individualized care plans.
- Provided case management services, including monitoring client progress and coordinating with other healthcare providers.
- Developed strategies for helping clients manage chronic illness symptoms and maximize functional abilities.
Education
Associate of Science - Medical Assisting
Breath of Life
Augusta, GA10-2017
Skills
- Medical Billing
- HIPAA Compliance
- Patient-focused care
- Phlebotomy
- Procedure Assistance
- Medical Terminology
- Patient Scheduling
- Indirect Patient Care
- Lab equipment setup
- EKG set up and monitoring
- Case Management
- Vital Sign Monitoring
- Medical Records Management
- Sterilization techniques
- Electronic Medical Records
- Direct Patient Care
- OB/GYN procedures
- Restocking lab supplies
Timeline
Medical Assistant
OBGYN Partners of Augusta
04.2024 - 06.2024
Medical Assistant
Center for Primary Care
01.2022 - 06.2022
Back Office Medical Assistant
Mednow Urgent Care
08.2021 - 01.2022
Chronic Illness Case Manager
Navcare
08.2017 - 08.2021
Associate of Science - Medical Assisting
Breath of Life