Shelby Hendrickson
San Jose,CA
Summary
Passionate and results-driven Aesthetic sales consultant and clinic manager dedicated to transforming patient experience in the beauty industry. Skilled in harmonizing sales strategies with clinical operations to deliver exceptional service and drive revenue growth. A leader with a patient-first approach, committed to fostering a positive and successful environment for both patients and team members.
Overview
10
10
years of professional experience
Work History
Location Director
LaserAway
05.2022 - Current
- Provide an inviting and exceptional experience for all new and existing patients by remaining professional and discreet during a consultative process.
- Actively involved in all aspects of operations, from sales processing to managing clinical operations and treatment procedures on a daily basis.
- Organize educational consultations for individual patients by properly assess beneficial treatment plans.
- Orchestrate treatment specific schedules for individual nurses equipped with unique arrays of medical trainings.
- Maintain standardized clinic visuals and operating procedures
- Train diverse sales team members with varied backgrounds to maximize performance and teamwork
- Foster a collaborative team environment encompassing company's culture and core values by partnering with Lead Clinician, Treatment Specialists, and regional Manager to create a cohesive work environment
Patient Care Coordinator
LaserAway
07.2021 - 05.2022
- Engage with clients to understand their aesthetic goals and recommend suitable products and services.
- Provide in-depth consultation on various aesthetic treatments and procedures.
- Drive sales by effectively communication the benefits of our aesthetics offerings.
- Build and maintain strong client relationships to ensure satisfaction and loyalty.
- Stay updated on industry trends and product knowledge to deliver exceptional service.
Account Sales Executive
Regal Wine Company
04.2019 - Current
- Establish good relationships with key personnel of accounts at all levels
- Trusted advisor and point of contact responsible for portfolio sales at high volume grocery accounts such as; Safeway, Lucky, Nob Hill, etc
- Prepare daily, weekly, and monthly plans to maintain organization and meet sales goals
- Design sale sheets to help aid in pitching presentations
- Awarded: Homerun of the Month Award July 2019, Hungry Dog Award March 2020
Director of Operations
Jackson Financial Group
07.2014 - 03.2019
- Establish efficient workflow processes
- Monitor daily productivity to improve overall effectiveness of office personnel and activities
- Provide extensive clerical and administrative support to office personnel while maintaining all computers
- Create new client investment accounts while maintaining preexisting client investment accounts
Education
Bachelor of Science - Sociology
Florida State University
Tallahassee, FL08.2018
Associate of Arts - Business
Tallahassee Community College
Tallahassee, FL08.2015
Skills
- Excellent Communications skills
- Relationship-building and interpersonal skills
- Understanding of beauty and aesthetic trends
- Problem Solving and Decision Making
Timeline
Location Director
LaserAway
05.2022 - Current
Patient Care Coordinator
LaserAway
07.2021 - 05.2022
Account Sales Executive
Regal Wine Company
04.2019 - Current
Director of Operations
Jackson Financial Group
07.2014 - 03.2019
Bachelor of Science - Sociology
Florida State University
Associate of Arts - Business
Tallahassee Community College
Similar Profiles
Madilynn SabicMadilynn Sabic
Lead Patient Care Coordinator at LaserAwayLead Patient Care Coordinator at LaserAway
Jade Dawkins-CruzJade Dawkins-Cruz
Location Director at LaserAwayLocation Director at LaserAway
EVE N MORALESEVE N MORALES
Lead Aesthetic Sales Consultant at LaserAwayLead Aesthetic Sales Consultant at LaserAway
Marie LeszczakMarie Leszczak
Lead Patient Care Coordinator at LaserAwayLead Patient Care Coordinator at LaserAway
Ajith KattilAjith Kattil
Engineering Leader at Neural LabsEngineering Leader at Neural Labs