Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Hilderbrand

Marshalltown,IA

Summary

Dynamic and results-driven professional with extensive experience at Haverhill Social Club, excelling in task delegation and team leadership. Proven track record in enhancing customer satisfaction and implementing effective cash handling procedures. Strong work ethic and complex problem-solving skills contribute to operational excellence and a welcoming atmosphere in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Bartender/Manager

Haverhill Social Club
09.2023 - Current
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
  • Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.

In-Home Caretaker

N/A
11.2021 - 01.2025
  • Managed medication schedules to ensure timely administration and improve husband health outcomes.
  • Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
  • Performed light housekeeping duties, creating a clean and comfortable living environment for husband.
  • Prepared nutritious meals according to dietary guidelines, promoting healthy eating habits among husband.
  • Husband was diagnosed with stage 4 angiosarcoma cancer. He was given 1 year to live. I stayed home to take care of him. With all his treatments he was able to live 3 years.

City Carrier Assistant

USPS
01.2021 - 07.2022
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.

Security Officer

Agtac Security / JBS
06.2020 - 01.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Banquet Server, Server, Bartender, Bar Cart

Elmwood Country Club
06.2019 - 06.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Education

High School Diploma -

Minnetonka High School
Minnetonka, MN

Skills

  • Task delegation
  • Employee scheduling
  • Menu development
  • Workplace safety
  • Report writing
  • Access control
  • Decision-making
  • Team leadership
  • Complex Problem-solving
  • Strong work ethic

Timeline

Bartender/Manager

Haverhill Social Club
09.2023 - Current

In-Home Caretaker

N/A
11.2021 - 01.2025

City Carrier Assistant

USPS
01.2021 - 07.2022

Security Officer

Agtac Security / JBS
06.2020 - 01.2021

Banquet Server, Server, Bartender, Bar Cart

Elmwood Country Club
06.2019 - 06.2020

High School Diploma -

Minnetonka High School

Similar Profiles

CREATE PROFILE
Shelby Hilderbrand