Shelby Holsey
Virginia Beach,VA
Summary
Proven to enhance client satisfaction through meticulous cleaning and sanitization, as demonstrated at MaidPro, bringing a blend of deep cleaning expertise and exceptional customer service skills. Leveraging eco-friendly practices and a commitment to punctuality, while creating safe, welcoming environments, with a track record of fostering strong client relationships and achieving high repeat business rates.
Overview
16
16
years of professional experience
Work History
Residential House Cleaner
MaidPro
03.2023 - 03.2023
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Established reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Delivered tailored housekeeping services that met each client's specific preferences, leading to higher levels of satisfaction.
- Adhered to professional house cleaning checklist.
- Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
- Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving.
- Adhered to strict safety protocols while using various cleaning products and equipment, minimizing accidents or injuries.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Operated electronic backpack vacuums and floor sweepers.
Teacher's Assistant
Nature's Path Academy
05.2022 - 05.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
Child and Youth Program Assistant
Navy Region Mid-Atlantic Fleet And Family Readines
07.2020 - 07.2020
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Fostering safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.
- Adapted teaching methods based on each child's unique learning style, maximizing engagement and understanding.
Activity Center Assistant Leader
Virginia Beach Parks & Recreation
09.2018 - 06.2019
- Planning, programming and leading age-appropriate activities for 6 to 12 year old in recreation setting.
- Planning programs includes but is not limited to games, sports, arts and crafts, and special events.
- Assisting Activity Center Leader with site supervision, discipline and all other aspects of programming.
Mental Health Technician
Kempsville Center Of Behavioral Health
05.2018 - 12.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Preschool Teacher
Seaside School
09.2017 - 05.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensuring safe and nurturing environment for all students, adhering to health and safety guidelines in classroom.
Teacher
Kidstown Learning Center
10.2008 - 06.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Creating an safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Janitorial Worker
Professional Service Systems
12.2015 - 12.2016
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Checked in and stocked inventory throughout facility.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Mental Health Assistant
City Of Virginia Beach
09.2007 - 08.2008
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Participated in staff training programs to expand knowledge of best practices of mental health support.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
- Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
- Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
Education
Health Information Technology - Coding
DeVry University Online
Villa Park, ILAssociate - Social Work
Bryant And Stratton College - Online
Virginia Beach, VACNA -
Training Solutions
Norfolk2018
Certificate - Early Childhood Education
Tidewater Community College
Virginia Beaach, VA12.2006
Skills
- Reliability and punctuality
- Complex Problem-Solving
- Physically strong
- Teamwork
- Customer Service
- Excellent oral and written communication
Timeline
Residential House Cleaner
MaidPro
03.2023 - 03.2023
Teacher's Assistant
Nature's Path Academy
05.2022 - 05.2022
Child and Youth Program Assistant
Navy Region Mid-Atlantic Fleet And Family Readines
07.2020 - 07.2020
Activity Center Assistant Leader
Virginia Beach Parks & Recreation
09.2018 - 06.2019
Mental Health Technician
Kempsville Center Of Behavioral Health
05.2018 - 12.2018
Preschool Teacher
Seaside School
09.2017 - 05.2018
Janitorial Worker
Professional Service Systems
12.2015 - 12.2016
Teacher
Kidstown Learning Center
10.2008 - 06.2017
Mental Health Assistant
City Of Virginia Beach
09.2007 - 08.2008
Health Information Technology - Coding
DeVry University Online
Associate - Social Work
Bryant And Stratton College - Online
CNA -
Training Solutions
Certificate - Early Childhood Education
Tidewater Community College
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