Shelby Kelley
Bay Minette,AL
Summary
Results-driven professional with a solid background in patient services. Recognized for strong attention to detail and effective resolution of patient inquiries. Prepared to contribute to improved patient outcomes and operational efficiency within a healthcare setting.
Overview
2026
2026
years of professional experience
Work History
Patient Services Coordinator
Amedisys Home Health
Bay Minette, AL
11.2022 - 05.2025
- Managed patient intake processes, ensuring accurate information collection and documentation compliance.
- Assisted in resolving patient inquiries and concerns promptly, fostering positive relationships with clients.
- Coordinated scheduling logistics to optimize workflow and resource allocation.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Medical Assistant
The Orthopaedic Group, P.C.
Foley, AL
04.2020 - 11.2022
- Assisted with patient intake, ensuring accurate information collection and data entry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Lead Unit Clerk
Oakwood Nursing Home
Bay Minette, AL
2015 - 2020
- Facilitated communication between nursing staff and patients' families
- Scheduled patient appointments and organized follow-up care
- Managed patient records and ensured accuracy of documentation
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Education
Associate of Science - Medical Office Administration
Coastal Alabama Community College
Bay Minette05-2015
Skills
- Customer service
- Patient registration
- Appointment scheduling
- HIPAA compliance
Timeline
Patient Services Coordinator
Amedisys Home Health
11.2022 - 05.2025
Medical Assistant
The Orthopaedic Group, P.C.
04.2020 - 11.2022
Lead Unit Clerk
Oakwood Nursing Home
2015 - 2020
Associate of Science - Medical Office Administration
Coastal Alabama Community College