Shelby Kynaston

As a Vehicle Wrap Manager for the Customs Shop, I am responsible for developing budgets, procurement, interviewing and hiring of new employees, training, supervising, scheduling, payroll, tracking and reporting. The following are some of the responsibilities and skills I used in this position:

• Fiscal Management, including payroll, supply acquisition, budgeting, customer account facilitation, remittance of funds, etc.

• Managed a team of 10 employees.

• Meet and facilitate meetings with vendors to establish future sales and collaborations.

• Plan and develop programs, agendas, scheduling, and timesheets.

• Review and critique employees’ work performance.

• Prepare and develop all email correspondence on behalf of Central Auto Customs.

• Source the best vendors for outsourcing of automotive needs.

As a Cocktail Server for Twin Peaks I was responsible for delivering fast, friendly service in high-volume environments. Skilled at creating a fun and engaging guest experience, while maintaining efficiency, accuracy, and professionalism. Strong ability to upsell food and beverages, manage multiple tables, and build rapport with guests to encourage repeat business. Known for maintaining a polished appearance, positive attitude, and teamwork in fast-paced settings like Twin Peaks.

• Oversaw daily operations of cocktail service, ensuring exceptional guest experiences.
• Mentored and trained new staff on cocktail preparation and customer service best practices.
• Managed inventory levels, placing orders to maintain stock of beverage supplies.
• Developed and implemented strategies to enhance cocktail menu offerings based on guest preferences.
• Handled cash and POS transactions responsibly, balancing registers and processing payments accurately.
• Maintained cleanliness and organization of assigned sections in compliance with health and safety regulations.
• Provided attentive, friendly, and personalized service to create a welcoming and entertaining guest experience.

As an Office Technician for the Occupational Safety and Health Standards board, under general direction of the Hearing Officer for variance related work and supervision of the Executive Officer, I was responsible for monitoring all requests from employers for variances from occupational safety and health regulations. The following are some of the responsibilities and skills I used in this position.

• Dockets applications for variance and maintains case logs to show the status of variances.

• Follows up on status or reports; due dates, and other variance activities assigned to the engineering staff.

• Schedules variances hearings; reserves conference room locations; operates and tests video conference equipment.

• Prepares and serves hearing documents on all participants as needed; establishes and maintains variance files and variance database.

• Types and prepares correspondence, reports, and statistical summaries.

• Types, edits, and formats documents prepared by the Hearing Officer, and Executive Officer such as general correspondence, technical rulemaking documents, staff reports, advisory committee minutes, legislative bill analysis, in accordance with established guidelines and procedures.
• Proofreads all materials making necessary corrections, reviewing for format and consistency with Board policy.
• Prepare rulemaking binders, photocopying materials such as rulemaking files and researching existing files for information requested by the public and other State entities.
• Files general correspondence and maintains library publications and historic Title 8 updates. Processes incoming and outgoing mail, and prepares Golden State Overnight packages.
• Receives and screens phone calls and refers to appropriate staff or other DIR offices. Provides information about the Standards Board’s activities, variance procedures, and status of pending rulemaking actions; and assists visitors in the office.

As a secretary for the car dealership, I have secretarial, financial, and front customer service counter duties. The following are some of the responsibilities and skills that I use in this position.

• Draft, compose, type, review, edit, and distribute typed documents to other staff at the dealership, customers, Department of Motor Vehicles, and Financial Lending Companies.
• Maintain computer records on vehicles at the dealership on a computer program named Desktop Manager. These records include, make, model, purchase cost, VIN numbers, service records, and sale costs.
• Prepare final loan request paperwork with customers and send those documents to potential lenders for approval and funding.
• Financial responsibilities to prepare payroll for employees, write checks to customers for car purchases, and VISA card purchase of office supplies for dealership. Using computer and arithmetic skills I keep accounting of these expenditures.
• Check all delivery paperwork, sign for acceptance, and distribute all mail, faxes, care deliveries, and FedEx deliveries for the dealership.
• Prepare and review accuracy for DMV title transfer paperwork, and then submit those papers to DMV. This also at times requires a follow up with DMV to check status on progress of final title transfer.
• Use of office machines consisting of computer, copier, credit card machine, fax, and iPad.
• Review court documents for accuracy regarding sale of a vehicle that may now be in litigation.
• Maintain and purchase office supplies for the dealership.
• Make appointments for service of vehicles and deliver vehicles to the service providers. Once the work is completed, pick up vehicle and pay for services by company check.

As a courtesy clerk for Bel Air Markets, I performed work in a variety of customer services requiring independent judgment and discretion while still meeting company regulations and policies. The following are some of the responsibilities and skills I used in this position.

• Worked with others to perform annual physical inventory of equipment and supplies.
• Assisted customers in bagging and delivery of groceries.
• Assisted customers in locating needed merchandise within store.
• Responsible for keeping needed supplies at each register.
• Worked with customers for new sign up registration to input customer information on iPad for “Something Extra” program within the store.
• Occasionally provided support to store security processes.
• Operated roll up door and trash compactor at loading dock.