Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
St Lukes Physician Group Health Network
2023.01 - Current
Provided exceptional customer service to patients, answering questions and addressing concerns.
Verified insurance eligibility and coverage for patients.
Entered patient demographic and insurance data into electronic medical record system.
Filed and maintained patient records in accordance with HIPAA regulations.
Built and maintained positive working relationships with patients and staff.
Developed and implemented customer service policies and procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Scheduled appointments and processed referrals for 6 departments- Hematology, Medical Oncology, Surgical Oncology, Gynecologic Oncology, Thoracic Surgery, and Oncology Genetics.
Warehouse Associate
Stitch Fix
2019.02 - 2023.01
Successfully picking customer orders in a set amount of time and meeting a daily goal by the end of every shift.
Adoption Specialist
Lehigh County Humane Society
2019.06 - 2019.02
Answering phone calls, emails, and assisting customers face-to-face in a fast-paced environment as well as scheduling appointments for both animal adoptions and veterinary services
This position also required great customer service skills to satisfy customers with each interaction.
Cashier
Weis Markets
2017.05 - 2017.10
Thoroughly checking customers out and helping answer any questions if necessary.
Education
High School Diploma -
Northampton Area High School
Northampton, Pennsylvania
Skills
Chart Pulling
Insurance Verification
Patient Engagement
Outbound Calling
HIPAA Compliance
Customer Service
Appointment Scheduling
Acknowledgements
At the Lehigh County Humane Society, this award was given for great customer service skills and assisting customers with a positive attitude. It was also given for excellent attendance and zero late clock ins.
Awards
Wilbur Award
Timeline
Patient Service Representative
St Lukes Physician Group Health Network
2023.01 - Current
Adoption Specialist
Lehigh County Humane Society
2019.06 - 2019.02
Warehouse Associate
Stitch Fix
2019.02 - 2023.01
Cashier
Weis Markets
2017.05 - 2017.10
High School Diploma -
Northampton Area High School
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