Shelby McGinnis
Northampton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
St Lukes Physician Group Health Network
01.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Scheduled appointments and processed referrals for 6 departments- Hematology, Medical Oncology, Surgical Oncology, Gynecologic Oncology, Thoracic Surgery, and Oncology Genetics.
Warehouse Associate
Stitch Fix
02.2019 - 01.2023
- Successfully picking customer orders in a set amount of time and meeting a daily goal by the end of every shift.
Adoption Specialist
Lehigh County Humane Society
06.2019 - 02.2019
- Answering phone calls, emails, and assisting customers face-to-face in a fast-paced environment as well as scheduling appointments for both animal adoptions and veterinary services
- This position also required great customer service skills to satisfy customers with each interaction.
Cashier
Weis Markets
05.2017 - 10.2017
- Thoroughly checking customers out and helping answer any questions if necessary.
Education
High School Diploma -
Northampton Area High School
Northampton, PennsylvaniaSkills
- Chart Pulling
- Insurance Verification
- Patient Engagement
- Outbound Calling
- HIPAA Compliance
- Customer Service
- Appointment Scheduling
Acknowledgements
At the Lehigh County Humane Society, this award was given for great customer service skills and assisting customers with a positive attitude. It was also given for excellent attendance and zero late clock ins.
Awards
Wilbur Award
Timeline
Patient Service Representative
St Lukes Physician Group Health Network
01.2023 - Current
Adoption Specialist
Lehigh County Humane Society
06.2019 - 02.2019
Warehouse Associate
Stitch Fix
02.2019 - 01.2023
Cashier
Weis Markets
05.2017 - 10.2017
High School Diploma -
Northampton Area High School
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