Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Mcqueen

Clinton,TN

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

1
1
year of professional experience

Work History

Host

Bella
Maryville, TN
01.2025 - Current
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Front End Cashier

Walmart
Oakridge, TN
02.2024 - 01.2025
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned items and checked pricing on cash register for accuracy.
  • Ensured compliance with all safety regulations within the store environment.

Education

High School Diploma -

Clinton High School
Clinton
05-2024

Associate of Science - Mass Communication

Pellissippi State Community College
Knoxville, TN

Skills

  • Telephone reception
  • Merchandise exchange
  • Reservation coordination
  • Customer engagement
  • Verbal and written communication
  • Customer service
  • Cash register systems
  • Customer relations

Timeline

Host

Bella
01.2025 - Current

Front End Cashier

Walmart
02.2024 - 01.2025

High School Diploma -

Clinton High School

Associate of Science - Mass Communication

Pellissippi State Community College

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Shelby Mcqueen