Shelby McReynolds
CAMP VERDE,AZ
Summary
Dynamic and detail-oriented professional with extensive experience at Verde Dental Care, excelling in customer service and front office management. Proven ability to enhance patient satisfaction through effective scheduling and problem-solving. Skilled in cash handling and fostering team collaboration, ensuring a welcoming environment that promotes retention and efficiency.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Verde Dental Care
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
Catering Staff Member
Babe’s Round up
06.2016 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Hospitality services
- File organization
- Oral and writing communication
- Front office management
- Filing
- Administrative support
- Work prioritization
- Issue handling
- Meeting scheduling
- Multi-line telephone systems
- Office management
- Technical support
- Call forwarding
- Inventory control
- Staff management
- Decision-making
- Multitasking and organization
Timeline
Front Desk Receptionist
Verde Dental Care
09.2021 - Current
Catering Staff Member
Babe’s Round up
06.2016 - Current