Shelby Newt
Ringgold,GA
Summary
Dynamic leader with a proven track record at Liberty National Life Insurance Company, excelling in effective leadership and customer service. Mastered relationship building and strategic marketing, boosting lead conversion significantly. Fosters team growth and ensures customer satisfaction through resourceful management and positive engagement.
Overview
6
6
years of professional experience
Work History
Supervising Agent
Liberty National Life Insurance Company
Dalton, GA
08.2022 - Current
- Implemented effective marketing strategies that resulted in increased lead generation and conversion rates for the agency.
- Mentored junior colleagues to foster growth and development, enhancing overall team performance.
- Set achievable sales targets for the team, motivating them towards successful completion of goals while maintaining a customer-centric approach.
- Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.
- Established a culture of continuous learning within the agency, promoting professional development and career growth opportunities for team members.
- Collaborated with other departments, such as underwriting and claims, ensuring smooth transactional processes for clients.
- Served as primary point of contact for clients, providing expert advice and guidance on complex insurance matters to ensure their needs were met in a timely manner.
Salesperson
Crown Chrysler Dodge Jeep Ram
Chattanooga, TN
10.2019 - 07.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Associate
The. Children’s Place
Chattanooga, TN
03.2019 - 10.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
Soddy-Daisy High School
Soddy-Daisy, TN05.2014
Skills
- Effective leadership
- Effective communication
- Team management
- Resourceful
- Positive attitude
- Customer service and care
- Relationship building
- Ensuring customer satisfaction
Licenses
Licensed in four states. Michigan, Tennessee, Alabama, and Georgia.
Timeline
Supervising Agent
Liberty National Life Insurance Company
08.2022 - Current
Salesperson
Crown Chrysler Dodge Jeep Ram
10.2019 - 07.2022
Sales Associate
The. Children’s Place
03.2019 - 10.2019
Soddy-Daisy High School