Shelby Palazzolo
West Branch,MI
Summary
Proven sales associate at Ogemaw Community Thrift Store, adept in customer service and problem-solving, enhancing customer engagement and repeat business. Excelled in teamwork and collaboration at Dairy Queen, significantly contributing to efficient operations. Skilled in time management and possessing an outgoing personality, consistently delivering exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ogemaw Community Thrift Store
02.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Service Worker
Dairy Queen
05.2015 - 09.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Ogemaw Heights High School
West Branch, MI05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Flexible Schedule
Timeline
Sales Associate
Ogemaw Community Thrift Store
02.2021 - Current
Food Service Worker
Dairy Queen
05.2015 - 09.2020
Ogemaw Heights High School
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