Shelby Rost
Wilmington,NC
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Experienced with customer service and call center operations, ensuring efficient and effective customer interactions. Utilizes strong communication and problem-solving skills to resolve issues promptly. Track record of maintaining high customer satisfaction through empathetic and proactive engagement.
Overview
5
5
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
Wilmington, NC
07.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Guest Service Representative
Never Stop Select Services
Wilmington, NC
07.2023 - 07.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Analyzed call center data and prepared reports for upper management.
Cashier
Hot Dog Shoppe
East Liverpool, OH
02.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Barista
Starbucks
Beaver, PA
06.2021 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Cashier
Walmart
Beaver, PA
03.2020 - 05.2021
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School -
Quaker Digital Academy
New Philadelphia, OH03.2018
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- serv safe certified
- Crew coordination
- Inventory management
- Conflict resolution
- Work delegation
- Performance improvement
- Conflict management
- Cash handling
- Strong verbal and written communication
- Sales and upselling
- Active listening
- Time management
- Task prioritization
Timeline
Shift Lead
Tropical Smoothie Cafe
07.2024 - Current
Guest Service Representative
Never Stop Select Services
07.2023 - 07.2024
Cashier
Hot Dog Shoppe
02.2023 - 07.2023
Barista
Starbucks
06.2021 - 12.2022
Cashier
Walmart
03.2020 - 05.2021
High School -
Quaker Digital Academy