Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Shelby Sharp

Dahlonega

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

OUTBACK STEAKHOUSE
12.2023 - Current
  • At Outback I am responsible for making sure the customers have exceptional service as soon as they arrive at my table by greeting them with a smile
  • I am responsible for the order taking and closing their tickets
  • I always maintain a presentable table, and make sure the guests' needs are always met

Communications Officer

White County Public Safety
07.2024 - 12.2024
  • I maintained a channel to communicate effectively with officers, firemen, and ems personnel.
  • I answered phone calls and dispatched personnel as needed.


Server

Tacomac
03.2023 - 12.2023
  • At Tacomac I am responsible for maintaining the happiness of all the customers that enter the store
  • I oversee making sure the customer is taken care of as soon as they walk in the door to the moment, they step foot out of the building
  • This is done through taking their food and drink order
  • Secondly, I must make sure the food they receive is accurate to what they asked for
  • To conclude their visit, I take in a f0rm of payment, and then clean their table for the guest

Server

Amicalola State Park And Lodge
07.2022 - 11.2022
  • At Amicalola I am responsible for getting the customers their drinks as well as cleaning the table as they finish their plates
  • Once the customer leaves, I am responsible for cleaning the table and prepping it for the next customer

Sales Associate

VANS
06.2022 - 10.2022
  • At vans I would make sure the floor remains stocked with merchandise, and that the presentation is perfect for the customer
  • This is done by size and folding clothing and making sure all shoes are in the box properly
  • I am responsible for helping with the shipment by censoring the merchandise and making sure it gets put into the proper shelf where it belongs
  • Lastly, i am responsible for maintaining the correct amount of money in my register through my shift as well as making sure to increase the sale total at the time of the transaction
  • As i worked there, i was promoted to advanced cashier; allowing me to do return and exchanges without manager approval

Brand Ambassador

American Eagle
02.2021 - 06.2022
  • At American Eagle I was responsible at building outfits for customers and maintaining the appearance of the store
  • I was responsible for maintaining a register
  • At this job I was responsible for signing customers up for our loyalty program as well as the store credit card
  • At this job I was promoted to cash lead; allowing me to do employee transactions and returns/ exchanges without manager approval

Office Manager/ Sales Associate

Farmers Home furniture
10.2019 - 01.2021
  • When I was a collector, I was responsible for collecting payments from customer over the phone, or in the store
  • I was responsible for managing phone calls over five phone lines
  • I was responsible for putting together customer contracts for their merchandise and witnessing them signing the contracts
  • At this job I was also promoted to office manager meaning I balanced the books and handled all paperwork to make sure the drawers were balanced from the day before
  • I oversaw making sure all the paperwork was placed into the correct places for auditing purposes
  • As a sales associate I was responsible for getting a customer started with a sale of the furniture of their needs
  • I was responsible for checking inventory of the merchandise to make sure the customer was guaranteed merchandise
  • Along with building the sale I was responsible for quoting the customer their payments or telling them the total of all their merchandise

Hostess/ Server

Pickle Barrel Cafe
11.2018 - 11.2019
  • During my time at the restaurant, I oversaw maintaining the appearance of the restaurant and making sure to seat the customers
  • My responsibilities were taking the customer’s order, bringing their food to the table, and cleaning off the tables once the customers had left
  • I continue to work here depending on if help is needed

Cashier

Piggly Wiggly
01.2018 - 04.2019
  • At this job I was responsible for maintaining a cash drawer that I would count at the beginning and ending of my shift
  • I was responsible for helping customers understand sales and making sure their payments went through

Education

BACHELOR’S degree - Criminal Justice with a concentration of forensics

University of North Georgia
12.2022

Associate degree - General Studies

Georgia military college
07.2020

High school Graduate -

west laurens high school
06.2019

Skills

  • Microsoft Word
  • Excel
  • CPR
  • Team player
  • Quick learner
  • Organized
  • Memory retention
  • Effective communication
  • Problem-solving
  • Data entry
  • Attention to detail
  • Multitasking Abilities

Certification

CPR/ Stop the Bleed certification current as of 2024

P.O.S.T certified in the state of Georgia

CJIS security certified

Telecommunicator CPR certification

FEMA 100, 200, 700, 800 certification

Deaf and TDD certification


Timeline

Communications Officer

White County Public Safety
07.2024 - 12.2024

Server

OUTBACK STEAKHOUSE
12.2023 - Current

Server

Tacomac
03.2023 - 12.2023

Server

Amicalola State Park And Lodge
07.2022 - 11.2022

Sales Associate

VANS
06.2022 - 10.2022

Brand Ambassador

American Eagle
02.2021 - 06.2022

Office Manager/ Sales Associate

Farmers Home furniture
10.2019 - 01.2021

Hostess/ Server

Pickle Barrel Cafe
11.2018 - 11.2019

Cashier

Piggly Wiggly
01.2018 - 04.2019

Associate degree - General Studies

Georgia military college

High school Graduate -

west laurens high school

BACHELOR’S degree - Criminal Justice with a concentration of forensics

University of North Georgia

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Shelby Sharp