Shelby Tanner

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Supervised lunchroom and recess activities.
• Fostered positive classroom environment, managing student behavior and promoting respect.

Collaborated with business manager to enhance customer service and operational efficiency.

Assisted customers with billing inquiries and purchase transactions.

Managed incoming phone calls to address customer needs promptly.

Processed payments and sent bills to maintain accurate financial records.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.