Summary
Overview
Work History
Education
Skills
Timeline
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Shelby Vosbury

Grand Cane,Louisiana

Summary

Proven leader with a track record of operational efficiency and sales growth at DWS Broadband Internet. Skilled in conflict resolution and multitasking, I excel in high-pressure environments, ensuring customer satisfaction and team productivity. Demonstrated ability to improve processes and exceed sales targets by leveraging problem-solving abilities and an unsurpassed work ethic.

Overview

10
10
years of professional experience

Work History

Administrative Operations Manager

DWS Broadband Internet
Shreveport, LA
04.2024 - Current
  • Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback.
  • Successfully managed multiple high-priority projects simultaneously while maintaining attention to detail and meeting deadlines.
  • Maintained accurate records of department expenses, facilitating timely reimbursements and accurate budget tracking.


Sales Representative

State Farm
Shreveport, LA
03.2023 - 04.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Customer Service Representative

Community Bank of Louisiana
Gloster, LA
11.2017 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Associate

Victoria Secret
Shreveport, LA
07.2016 - 11.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Certified Lifeguard

Splash Kingdom Family Waterpark
Shreveport, LA
05.2015 - 07.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Increased guest satisfaction by providing friendly assistance with inquiries, concerns, or facility information.
  • Assisted with the planning and execution of special events, including swim meets and pool parties, ensuring the safety of all attendees while fostering a fun atmosphere.

Education

High School Diploma -

C E BYRD HIGH SCHOOL
SHREVEPORT LA
05-2016

Skills

  • Continuous improvements
  • Unsurpassed work ethic
  • Cross-functional communications
  • Sales background
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Operational Efficiency
  • Effective leader
  • Conflict Resolution
  • Prioritization
  • Professionalism

Timeline

Administrative Operations Manager

DWS Broadband Internet
04.2024 - Current

Sales Representative

State Farm
03.2023 - 04.2024

Customer Service Representative

Community Bank of Louisiana
11.2017 - 03.2023

Sales Associate

Victoria Secret
07.2016 - 11.2017

Certified Lifeguard

Splash Kingdom Family Waterpark
05.2015 - 07.2016

High School Diploma -

C E BYRD HIGH SCHOOL
Shelby Vosbury