Shelby Wallace
Clemson,SC
Overview
1
1
year of professional experience
Work History
Hostess
Sole On The Green- Madren Center
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Documented reservations and communicated changes to guests.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Recorded available tables after seating each party using specialized seating software.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Education
High School Diploma -
D. W. Daniel High School
Central, SC05.2023
Skills
- Wait List Management
- Warm and Welcoming
- Large Party Preparation
- Time Management
- Guest Experience Management
- Table Assignment Management
- Team Player
- Guest Greeting and Seating
Accomplishments
- Achieved getting presents to multiple families in need on the night of Christmas Eve through helping with packaging and delivering the presents.
- Has been apart of the National Charity League for Mothers and Daughters, which included Special Olympics, soup kitchens, Family Promise, and more
Affiliations
- Student Council Representative at D.W. Daniel high school, which includes team building, designing posters/graphics for the school, and coordinating dates/times for school events.
Extracurricular
I have been apart of club and school soccer for six years, I was on the high school varsity team all four years of high school. I have also participated in school musicals and have had a vocal coach for roughly five years.
Timeline
Hostess
Sole On The Green- Madren Center
06.2022 - Current
High School Diploma -
D. W. Daniel High School
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