Shelby Watts
Beaufort,SC
Summary
Results-driven Assistant Manager with 3 years experience maintaining high productivity and efficiency in task completion. 10 years experience specializing in conflict resolution, team leadership, and customer satisfaction strategies. Excels in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Rincon Partners
Bluffton, SC
09.2024 - Current
- Serve as the primary point of contact for a portfolio of clients, developing and maintaining long-term relationships to ensure customer satisfaction and retention.
- Identify opportunities to upsell and cross-sell additional products and services to existing clients, driving revenue growth and meeting individual sales targets.
- Address client concerns and issues, providing effective solutions in a timely manner. Escalate complex problems to senior management when necessary.
- Monitor client accounts and analyze performance metrics, preparing regular reports for both internal stakeholders and clients. Utilize data to suggest improvements and value-added services.
- Lead the contract renewal process, negotiating terms and ensuring clients continue their partnership with the company.
Leasing Manager
Edward Rose & Sons
Van Buren Charter Township, MI
03.2022 - 05.2024
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Organized client contracts, records, and reports to strengthen traceability.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Leasing Consultant
Continental Management
Woodhaven, MI
11.2021 - 03.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner, resulting in a positive customer relationship.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT09-2027
Skills
- Sales
- Clerical skills
- CRM software experience
- Microsoft Office Suite
- Scheduling
- Communication proficiency
- Multitasking and organization
- Verbal and written communication
Timeline
Assistant Manager
Rincon Partners
09.2024 - Current
Leasing Manager
Edward Rose & Sons
03.2022 - 05.2024
Leasing Consultant
Continental Management
11.2021 - 03.2022
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Similar Profiles
Dariane HalliburtonDariane Halliburton
Community Manager at Rincon Partners LLCCommunity Manager at Rincon Partners LLC
Holly KovarHolly Kovar
Table Games Dual Rate Dealer at Harrah's RinconTable Games Dual Rate Dealer at Harrah's Rincon
Erich SmallErich Small
Server at Rincon CateringServer at Rincon Catering