Shelby Putz
Milton,DE
Summary
Dedicated professional with exceptional customer service skills and a strong work ethic. Proven ability to manage patient scheduling and HIPAA compliance while enhancing guest engagement.
Overview
11
11
years of professional experience
Work History
Server
Irish Eyes
Milton, De
01.2022 - Current
- Handled cash transactions accurately, ensuring proper balance at end of shifts.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly, contributing to a positive restaurant reputation.
Front Desk Receptionist
Cardiovascular Consultants of Southern Delaware
Lewes, De
04.2022 - 05.2024
- Managed appointment scheduling using electronic health record systems, enhancing patient flow and reducing wait times.
- Coordinated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Night Supervisor
Wawa
Lewes, DE
07.2018 - 05.2021
- Collaborated with team members to improve response times and enhance customer satisfaction.
- Resolved customer inquiries efficiently through effective communication and active listening.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Teacher
Shells Early Learning Center
Milton, DE
06.2015 - 07.2018
- Assisted in developing and implementing age-appropriate lesson plans.
- Supported classroom management to foster a positive learning environment.
- Facilitated individual and group activities to enhance children's social skills.
- Collaborated with lead teacher on student assessments and progress tracking.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2015
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Customer service
- Patient scheduling
- Appointment management
- Insurance verification
- HIPAA compliance
- Documentation
- Mail management
- Telephone etiquette
- Front desk operations
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Cardiovascular Consultants of Southern Delaware
04.2022 - 05.2024
Server
Irish Eyes
01.2022 - Current
Night Supervisor
Wawa
07.2018 - 05.2021
Assistant Teacher
Shells Early Learning Center
06.2015 - 07.2018
High School Diploma -
Cape Henlopen High School