Shelby Womack
Ft. Pierce,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and employee a a positive and memorable experience while at an establishment.
20 years experience in local restaurant industry.
Overview
16
16
years of professional experience
Work History
General Manager
00 Restaurant Group/Pastaio/Meating Street
Port Saint Lucie, Florida
10.2020 - Current
- Provided leadership for our teams at multiple locations.
- Scheduling for front of house staff members staying within targeted hours.
- Control of liquor, beer and wine orders, with multiple vendors.
- Control alcohol inventory.
- Remained compliant with local health department regulations regarding food safety standards.
- Event booking for parties and private events.
- Collaborating with owners about menu items, specialty cocktails and curated wine lists for multiple location's.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Bar Manager/Bartender
Tin Roof Bar and Grill
Ft. Pierce, Florida
01.2016 - 08.2020
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Assisted in developing speciality menus featuring seasonal ingredients from local suppliers.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, and cash handling procedures.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Cowboys Bbq & Steak
Ft. Pierce
05.2009 - 09.2016
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Lincoln Park Academy
Ft. Pierce, FL05-2009
Skills
- Staff motivation
- Problem resolution
- Top talent recruiting, hiring, and retention
- Performance improvements
- Staff training/development
- Labor cost controls
- Vendor partnerships
- Staff management
- Efficient multi-tasker
- Schedule management
- Providing exceptional customer service
Timeline
General Manager
00 Restaurant Group/Pastaio/Meating Street
10.2020 - Current
Bar Manager/Bartender
Tin Roof Bar and Grill
01.2016 - 08.2020
Server
Cowboys Bbq & Steak
05.2009 - 09.2016
High School Diploma -
Lincoln Park Academy