Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHELDON WILLIAMS

Sacramento,CA

Summary

A Lead Patient Care Coordinator with over 18 years of healthcare experience; exemplifying professionalism and equipped with exceptional leadership qualities and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts which demonstrates clinical proficiency and technical knowledge optimizing the quality of patient care. Overall skills and experience promotes quality relationships between patients, staff and outside sources

Overview

9
9
years of professional experience

Work History

Lead Patient Care Coordinator

Advantage MRI
Sacramento, CA
11.2015 - Present
  • Answer phones, take messages,schedule and reschedule patient appointments
  • Good phone etiquette , greet and room patients
  • Skilled communicator, persuasive and adaptable
  • Able to identify issues or problematic areas and form innovative solutions
  • Maintain high level of confidentiality /HIPPA compliancy
  • Maintain and organize medical records, prep charts, labeling
  • File, thin, purge, and audit paper charts
  • Ability to operate all office machinery
  • Produce and manage spreadsheets for medical legal records
  • Process and evaluate requested records to outside source, IE Attorneys’
  • Train, guide and assist new employees when needed
  • Positive communication with attorneys and legal copy service centers
  • Scans all records from paper to EMR conversion
  • Strong organizational skills, with the ability to manage several projects at a time
  • knowledge of multiple insurance carriers, ICD-9 ,CPT coding
  • Authorizations and benefits, troubleshooting EOB’s, rejected claims and resubmit
  • Posting payments, data entry, statement processing
  • Strong computer skills with experience and knowledge of many software programs
  • Microsoft word, excel, spreadsheets, experienced with Practice Fusion EMR, MDR, Shina, EXA programs.
  • Strong attention to detail, reliable, devoted, dependable team player with a positive personality

Medical Records Supervisor /Surgery Scheduler

Rubin Orthopedics
Sacramento, CA
09.2005 - 07.2014
  • Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
  • Pulled patient records and transferred information to appropriate parties.
  • Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
  • Scheduled and confirmed patient appointments and consultations.
  • Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
  • Scheduled follow-up appointments as designated by physician.
  • Created and managed surgical schedules for multiple surgeons.
  • Worked with operating facilities to schedule procedures on behalf multiple surgeons.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Maintained positive working relationship with fellow staff and management.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.

Education

Some College (No Degree) -

Sacramento City Collage
Sacramento, CA

Skills

  • Appointment Scheduling
  • HIPAA Compliance
  • Articulate Communication
  • Interdepartmental Collaboration
  • New Hire Training
  • Payment Collection
  • Insurance Verification
  • Strategic Planning
  • Verbal and Written Communication
  • Patient Care Coordination
  • Creative Problem-Solving
  • Proficient in Microsoft word, excel, spreadsheets, experienced EMR programs such as: Practice Fusion,MDR, Shina, EXA
  • Critical Thinking Skills
  • Vendor Relationship Management

References

References available upon request.

Timeline

Lead Patient Care Coordinator

Advantage MRI
11.2015 - Present

Medical Records Supervisor /Surgery Scheduler

Rubin Orthopedics
09.2005 - 07.2014

Some College (No Degree) -

Sacramento City Collage

Similar Profiles

CREATE PROFILE
SHELDON WILLIAMS