Shelita Russ
Farmington Hills,MI
Summary
Dynamic Medical Practice Manager with a proven track record at DMC Orthopedics and Sports Medicine, excelling in operational efficiency and patient care. Skilled in staff training and development, I implemented innovative scheduling systems that enhanced workflow and improved patient satisfaction. Adept at fostering relationships and ensuring regulatory compliance.
Experienced with overseeing medical practice operations and improving patient care processes. Uses strong leadership and organizational skills to enhance team performance and ensure regulatory compliance. Track record of implementing efficient administrative systems and fostering collaborative work environment.
Healthcare professional prepared to excel in managing medical practices through efficient operational oversight and patient care optimization. Known for fostering team collaboration and driving results, with strong focus on adaptability and reliability. Skilled in healthcare administration, regulatory compliance, and team leadership.
Overview
20
20
years of professional experience
Work History
Medical Practice Manager
DMC Orthopedics and Sports Medicine
12.2022 - Current
- Assisted in managing daily operations of medical practice to ensure efficient workflow.
- Supported implementation of scheduling systems for patient appointments and staff management.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure compliance.
Lead Clinical Coordinator
Joint Plus Excel
07.2010 - 12.2022
- Led clinical team in coordinating patient care and treatment plans.
- Implemented process improvements to enhance operational efficiency and patient outcomes.
- Mentored junior staff, providing guidance on best practices and regulatory compliance.
- Developed training programs to ensure staff proficiency in clinical protocols and technologies.
X-Ray Technician
Detroit Medical Center, Sinai Grace Hospital
07.2005 - 10.2010
- Operated advanced imaging equipment to produce high-quality X-ray images for diagnostic purposes.
- Ensured patient safety through adherence to radiation protection protocols and proper equipment usage.
- Collaborated with healthcare teams to discuss imaging procedures and address patient concerns effectively.
- Maintained accurate records of patient data, imaging requests, and radiology reports in electronic systems.
Education
Certificate of Technical Studies - Radiology
Sinai Grace School of Radiology
Detroit, MI06-2005
GED -
Frank Cody High School
Detroit, MI04-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Staff training and development
- Documentation and reporting
- Relationship building
- Performance management
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Marketing
- Negotiation
- Budget control
- Key performance indicators
- Expectation setting
- Expense tracking
- Emergency response
- Contract management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Vendor management
- Regulatory compliance
- Revenue management
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Multitasking
- Problem-solving
- Hiring and training
- Staff training
- Scheduling and coordinating
- Employee coaching and mentoring
- Professional and courteous
- MS office
- Good judgment
- Active listening
- Process improvement
Timeline
Medical Practice Manager
DMC Orthopedics and Sports Medicine
12.2022 - Current
Lead Clinical Coordinator
Joint Plus Excel
07.2010 - 12.2022
X-Ray Technician
Detroit Medical Center, Sinai Grace Hospital
07.2005 - 10.2010
Certificate of Technical Studies - Radiology
Sinai Grace School of Radiology
GED -
Frank Cody High School