Shellaine Putman
Hillsboro,TX
Summary
Proven leader in hospitality, excelling in customer engagement and sales techniques, notably at TopGolf. Mastered cash handling and multitasking, boosting sales and enhancing guest experiences through exceptional service. Achieved significant cost savings by optimizing inventory management. Skilled in fostering team collaboration and maintaining high sanitation standards, driving repeat business and operational efficiency.
Overview
4
4
years of professional experience
Work History
Server
54th Street Restaurant & Drafthouse
07.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Bartender
TopGolf
10.2021 - 12.2022
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bakery Manager
Tom Thumb Grocery Store
03.2019 - 11.2020
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
Education
Phlebotomy Lab Tech Certificate - Phlebotomy
Texas School of Phlebotomy
Irving, TX02.2023
Diploma - General Studies
Frisco High School
Frisco, TX06.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Sales Techniques
Timeline
Server
54th Street Restaurant & Drafthouse
07.2022 - 08.2023
Lead Bartender
TopGolf
10.2021 - 12.2022
Bakery Manager
Tom Thumb Grocery Store
03.2019 - 11.2020
Phlebotomy Lab Tech Certificate - Phlebotomy
Texas School of Phlebotomy
Diploma - General Studies
Frisco High School