Shellann Nicholson
Miami,FL
Summary
Over 8 years as medical office Manager for large healthcare facility at the University Of Miami. Promoted from medical assistant to supervisor and now medical office manager. Excellent organizational skills utilized in coordinating activities for an office staff of eight. Responsibilities include staff training, supervision, implementation of office procedures and processes, customer liaison and support. Sound work ethic coupled with strong successfully managing the daily operations of a demanding office. Efficiency directed office support activities including staff training and supervision, activity and task scheduling, management, and improvement of internal processes. A results-driven manager interacts effectively with a diverse group of people. A well-qualified office manager with versatile skills including scheduling and planning, customer service and patient care. Excellent problem-solving skills evident in ability to manager patient complaints and appropriate triaging of medical issues.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager/MA & Clinic Supervisor/RMA
University of Miami Health System
01.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of electronic medical records and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversee and maintain the office inventory activities by ordering, stocking clerical and medical supplies.
- Assisting the new medical providers and clinical staff with onboarding procedures/ordering lab coats and prescription's pads or my providers.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic prior authorization through EPA/OptumRX for medication approvals.
- Manages office operations and procedures; prepares payroll approval.
- Assign and monitor medical/clerical functions.
- Maintain office efficiency daily
- Complete operational requirements by scheduling and assigning employees; follows up on work results.
- Hold week round-ups
- Maintain office staff by selecting, orienting, and training all new hires. Evaluate staff by coaching, monitor, and appraises job results.
- Ensure that employees are trained on controls within the function and on all the policies and procedures for the department.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Completed bi-weekly payroll for 6-8 employees.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Manger/MA Supervisor/ Registered Medical Assistant
University of Miami
01.2017 - Current
- Oversees and organize medical staff to include scheduling, appropriate medical training, and implementation of job duties
- Administrative duties to include managing and clinical schedule, financial reporting, insurance verification, per-certifications, address patient financial obligations and manage
- Manage and implement OSHA and HIPPA compliance regulations
- Proficient in electronic medical records (Eclinical and Mysis)-responsible for training staff in Eclinicals
- Assist staff with patient care duties including dressing changes stitch removal and x-rays
- Coordinate customers care by personally responding to patient complaints and medical issues
- Assist with Prior Authorization for medications
- Perform the yearly Performance appraisals for my team
- Manage a team of 4 medical assistance
- Ordering all medical supplies and equipment for my dept
- Ordering of all clerical supplies need for clinic
- Administer injection
- Order by physicians on staff everyday
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, and administrative functions related to insurance, billing.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies.
Medical Assistant/ Supervisor
UM Care Daystar Internal Medicine/
02.1999 - 10.2015
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Administer medications to patients and monitor patients for reactions or side effects
- Monitor, record, and report symptoms or changes in patients' conditions
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Show patients to examination rooms and prepare them for the physician
- Prepare and administer medications as directed by a physician
- Clean and sterilize instruments and dispose of contaminated supplies
- Assist with Prior Authorization for medications
- Perform the yearly Performance appraisals for my team
- Manage a team of 4 medical assistance
- Ordering all medical supplies and equipment for my dept
- Ordering of all clerical supplies need for clinic
- Administer injection
- Order by physicians on staff everyday
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
Education
Master's - Masters in Public Health
University Of Miami
Miami, FL05-2027
Bachelor - General Studies
University of Miami
Miami, FL12.2020
Medical Billing and Coding -
Everest College
Miami, FL12.2012
Occupational Associate - Medical Assistant
Southern Technical
Miami, FL12.2009
Skills
- Organizational Skills
- Strong Detail Orientation
- Oral and written communication skills
- Problem assessment
- Decision making
- Ability to multitask
- Compassionate
- Efficient and reliable team player
- Adaptable
- CPR/First Aide certified
- Proficient in chart billing and managing finances
- Proficiency in medical terminology, anatomy and physiology
- EKG
- Wound care
- Assist with minor surgeries using sterile techniques
- Phlebotomy
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
Certification
- Registered phlebotomy technician
- Registered medical assistant
- BSL/CPR
- CPR/First Aid certified
Timeline
Office Manager/MA & Clinic Supervisor/RMA
University of Miami Health System
01.2017 - Current
Manger/MA Supervisor/ Registered Medical Assistant
University of Miami
01.2017 - Current
Medical Assistant/ Supervisor
UM Care Daystar Internal Medicine/
02.1999 - 10.2015
Bachelor - General Studies
University of Miami
Medical Billing and Coding -
Everest College
Occupational Associate - Medical Assistant
Southern Technical
Master's - Masters in Public Health
University Of Miami
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