Shelley Beckstead

Accomplished professional with extensive experience in business development, process optimization, automation, and strategic planning. Expertise in project management, data analysis, and investment decision-making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results.

• 08/05/25, The employee knew her job, took care of me quickly along with being kind and taking care of my situation, 5
• 06/22/25, She was fabulous . . . did everything the right way . . . and this is a review from a retired marketing research consultant who specialized in customer satisfaction and service delivery. However, your computer system to renew on-line SUCKS . . . it said i didn't exist! When i spoke to the rep, she congratulated me for being a member for about 45 years., 5
• 06/09/25, Customer Service lady was extremely helpful & patient with me. She took the time to walk me through each step of getting my online account setup., 5
• 07/16/25, Shelley was very helpful and knowledgeable. She also showed compassion to me, because of the situation I’m going through. She made everything easy for me and got me through it. I greatly appreciated her., 5
• 07/26/25, Shelley Ann did a great job helping me upgrade my plan and resetting my auto pay account. I truly appreciate her patience. After my call with Shelley Ann, I was glad the first call in to customer service ended with my call being immediately dropped from the cue as this led me to calling again and getting Shelley Ann! She's an asset for AAA!, 5
• 06/28/25, She was efficient, knowledgeable, easy to speak with and just generally had excellent customer service skills. I am not very skilled w computers, and she made my experience in updating and renewing my account easy., 5
• 05/11/25, Very pleasant phone conversation and Shelley was most helpful with my concern. Glad to say that I am a AAA Member and will tell others., 5
• 05/05/25, First time I’ve talked to her. She was patient with me and answered all my questions. A very good representative for your company., 5
• 04/27/25, I felt valued- and she was helpful and comfortable to speak with. Happy voice is what I heard as she spoke! Thanks for the opportunity to review and share about my phone call!!, 5
• 04/20/25, I had a very nice interaction with Shelley. She was very pleasant, professional and friendly. I felt she was interested in my concerns and did everything she could to assist me. I enjoyed talking with her. If you rate on a scale of 1 to 10 Shelley would be rated 10+., 5
• 03/29/25, Shelley was extremely helpful in understanding my particular issue and concern. She was very nice and friendly. Very 'Professional' in explaining how my concerns could be resolved, which she went 'Beyond The Call of Duty' in helping me to do that. Was very happy with her 'Customer Representation'., 5