Shelley Fiuza

Sales Associate

BrandsMart USA

06.2016 - Current

Built relationships with customers to encourage repeat business.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Developed strong rapport with customers and created positive impression of business.
Built customer loyalty and retention by delivering excellent shopping experiences.