Shelley Foerster
Temecula,CA
Summary
Dynamic leader with a proven track record at Macy's, enhancing customer satisfaction through expert coaching in product specifications and sales techniques. Excelled in sales team leadership and customer service, significantly boosting efficiency and transaction handling. Skilled in training and mentoring, adept at fostering a high-performance culture.
Overview
19
19
years of professional experience
Work History
Retail Sales Manager
Macy's
08.2005 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
General Studies
Palomar College
San Marcos, CASkills
- Training and mentoring
- Delegating Work
- Sales Team Leadership
- Customer Service
- Strategic Planning
- Driven Work Ethic
- Sales Metrics Analysis
- Productivity maximization
Timeline
Retail Sales Manager
Macy's
08.2005 - Current
General Studies
Palomar College
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