Shelley Gorby
Waterloo,IA
Summary
Skilled Telephone Operator and Collections Agent, adept in switchboard management and showcasing excellent phone demeanor, significantly enhanced customer service at Anser Iowa. Expert in information assistance and maintaining high accuracy in account management, I excel in fast-paced environments, ensuring seamless communication and efficient debt resolution.
Overview
8
8
years of professional experience
Work History
Telephone Operator
Anser Iowa
Cedar Falls, IA
11.2020 - Current
- Answered incoming calls and directed them to appropriate departments or personnel.
- Took messages accurately and delivered them promptly to the intended recipient.
- Completed connections between callers, departments and professionals.
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
- Transferred calls as necessary to appropriate departments or personnel.
- Provided customer service to callers by answering questions and providing requested information.
- Routed calls to the correct department based on caller needs.
- Greeted callers warmly and asked how they could be assisted.
Collections Agent
Aline EDS
Waterloo, IA
02.2017 - 11.2020
- Updated account status records and collection efforts.
- Contacted customers and explained debt management to encourage timely debt payments.
- Accepted and processed customer payments and applied toward account balances.
- Processed payments over phone and set up recurring drafts.
- Maintained accurate records of collection activities in database system.
Education
Some College (No Degree) - Administrative Assistant
American Institue of Commerce
Cedar Falls, IASkills
- Information assistance
- Call transferring
- Switchboard management
- Greeting customers
- Search directories
- Communication channel monitoring
- Flexible schedule
- Typing speed
- Excellent phone demeanor
Timeline
Telephone Operator
Anser Iowa
11.2020 - Current
Collections Agent
Aline EDS
02.2017 - 11.2020
Some College (No Degree) - Administrative Assistant
American Institue of Commerce