Shelley Hamper
Baltimore
Summary
Results-driven professional with 25 years of experience in accounts receivable and commercial collections. Expertise in posting ACH transactions and managing lockbox operations, ensuring accurate customer account updates. Proven track record in process improvement, issue resolution, and account reconciliation, with a focus on identifying discrepancies and tracking payments. Proficient in various accounting software systems, including SAP, NetSuite, PeopleSoft, Microsoft Office, Excel, and AS400.
Overview
14
14
years of professional experience
Work History
Owner
Country Side Exotic Pets
Columbus
08.2016 - Current
- Created marketing campaigns to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created print advertising, social media campaigns, and networking events to effectively reach target audience.
- Maintained accurate records of sales, inventory, and customer interactions.
National A/R Representative
OH
Columbus
08.2016 - 08.2021
- Managing a customer portfolio $3MM - $5MM
- Communicated regularly with customers regarding payment status, inquiries, disputes.
- Analyzed and resolved misapplied payments and banking discrepancies.
- Analyzed customer accounts and identified discrepancies in payments.
- Prepared weekly reports detailing the progress of active collection accounts.
- Developed relationships with customers to facilitate successful debt collection efforts.
- Implemented strategies for minimizing losses due to chargebacks.
- Resolved discrepancies in customer invoices and payment records.
- Collaborated with sales team to resolve billing issues efficiently.
- Utilized accounting software to track payments and generate reports.
- Participated in weekly team meetings with Sales team.
- Coordinated with other departments regarding customer needs.
Mettler Toledo
07.2012 - 08.2016
- Managed portfolio of multiple accounts exceeding $6 million to maximize revenue.
- Coached and trained new employees, improving work quality and retention rates.
- Served as liaison between sales team and customers to ensure seamless communication.
- Conducted audits by retrieving documents and presenting detailed explanations to management.
- Collaborated with sales and accounting departments to resolve customer issues effectively.
- Communicated with customers via phone, email, and letters regarding account status.
- Maintained accurate records of all customer interactions for comprehensive reporting.
Participated in dispute team for six months to address account challenges.
Education
High School Diploma -
Westland High School
Galloway, OHSkills
- Relationship building
- Time management
- Problem solving
- Cross-functional collaboration
- Organizational skills
- Performance improvement
- Adaptability
- Policy development
Cover Letter
Hello,
I'm writing to express my interest in the Senior Accounts Receivable Specialist position. With more than 25 years experience in business-to-business collections. I bring strong analytical skills which allows me to identify root causes of delinquencies, and implement effective resolution strategies.
Throughout my career, I have managed high-volume portfolios ranging from 500- 1200 accounts, with total aging balances between $1MM - $6MM. I have consistently demonstrated the ability to analyze complex account histories, identify discrepancies, resolve disputes efficiently, and accelerate collections without compromising professional relationships. My approach balances firmness with diplomacy preserving long term business partnerships while ensuring timely payment.
In addition to my collection expertise, I am highly skilled in identifying processes improvement opportunities that enhance operational efficiency. I excel at collaborating cross-functionally with sales, customer service, and leadership teams to resolve issues, and streamlining workflows. I take pride in being detail-oriented, results-driven, and proactive. I do not simply manage accounts, I take full ownership of them, personally attaching my name and reputation to their performance and resolution.
Accounts Receivables and a lot of coffee keeps my momentum strong. I welcome the opportunity to bring my experience, professionalism, and commitment to your team. Thank you for time and consideration. I look forward to the opportunity to further discuss how I can contribute to your organization's success.
Sincerely,
Shelley Hamper
Timeline
Owner
Country Side Exotic Pets
08.2016 - Current
National A/R Representative
OH
08.2016 - 08.2021
Mettler Toledo
07.2012 - 08.2016
High School Diploma -
Westland High School