Shelley Lemasters
Hackettstown
Summary
Approachable professional offers strong background in hospitality/retail industry. Swiftly handles assignments and promptly resolves issues. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success.
Overview
30
30
years of professional experience
Work History
Customer Service and Front End Supervisor
Kohls Corp
Hackettstown
09.2006 - Current
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited qualified personnel when needed for open positions within the department.
- Resolved customer complaints or answered customers' questions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Prepared bank deposits, verifying amounts and ensuring timely deposits.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Medical Assistant
North Jersey Dermatology
Rockaway
04.1995 - 02.2003
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Changed dressings on wounds to prevent infection and check for healing.
- Operated various equipment used in Mohs Surgery such as microscopes, scalpels, cryostat.
- Monitored patient vital signs during surgery.
- Obtained specimens from patients for laboratory analysis following Mohs procedure.
Education
Associate of Applied Science - Medical Assistant
Bergen Community College
Paramus, NJ01-1990
Skills
- Employee training
- Customer service
- Conflict resolution
- Equipment maintenance
- Staff recruitment
- Professionalism
- Interpersonal skills
- Staff supervision
- Cash handling and reconciliation
- Cash register operation
- POS terminal operation
- Opening and closing procedures
Timeline
Customer Service and Front End Supervisor
Kohls Corp
09.2006 - Current
Medical Assistant
North Jersey Dermatology
04.1995 - 02.2003
Associate of Applied Science - Medical Assistant
Bergen Community College
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