Shelli Adams
Ogden
Summary
Versatile store director with a several-year background working in and sales in the area. Effective at setting sales targets, ensuring high-quality customer service and working on store displays. A professional and hardworking individual manages and supervises up to several employees.
Seasoned Store Director with history of successful retail management. Demonstrated ability to develop strategic plans that meet company goals, manage store operations efficiently and lead teams effectively. Strong in problem-solving and decision-making, with knack for improving customer satisfaction and driving overall operational improvements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Director
Maverik Adventure's First Stop
Ogden
06.2005 - 08.2025
- Directed daily operations to ensure efficient store functionality.
- Managed team schedules and delegated tasks among staff members.
- Implemented inventory control procedures to maintain stock levels.
- Trained employees on customer service standards and product knowledge.
- Oversaw merchandising strategies to enhance store presentation and appeal.
- Coordinated with vendors to manage product deliveries and quality checks.
- Resolved customer complaints and ensured satisfaction with service provided.
- Conducted regular staff meetings to communicate updates and expectations.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
- Resolved customer complaints promptly in accordance with company policy.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Established budgets for the store's operating expenses such as payroll costs and utilities bills.
- Worked on store displays and attended trade shows to identify new products and services.
- Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Maintained inventory, checking stock, and keeping up with fluctuating supply and demand.
- Checked promotions for accuracy and for merchandising to company standards.
- Increased store revenues by cultivating new customers, providing superior service, and applying pricing strategies and up-selling techniques.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Maintained a high level of customer service standards across all departments in the store.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Washington High
Ogden, UTSkills
- Inventory management
- Visual merchandising
- Customer service
- Budget administration
- Retail operations
- Staff training
- Vendor relations
- Team building
- Problem solving
- Effective communication
- Performance monitoring
Certification
- Serv safe, Dabc off premises certified
Accomplishments
Certificate for hitting over 200 thousand in a monthly period
References
References available upon request.
Timeline
Store Director
Maverik Adventure's First Stop
06.2005 - 08.2025
Washington High