Shelli Ingram
Greenwood,IN
Summary
Motivated Restaurant Shift Manager with experience in overseeing daily operations, managing staff and ensuring customer satisfaction. Strengths include problem-solving, effective communication and team leadership. Known for improving operational efficiency and creating pleasant dining experiences for guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Restaurant Shift Manager
Donato's Pizza
Greenwood, Indiana
05.2025 - Current
- Supervised daily restaurant operations and staff performance during shifts.
- Enforced health and safety regulations in food preparation and service areas.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Implemented quality control measures for food preparation and presentation standards.
- Maintained cleanliness and organization of dining area and kitchen facilities.
- Resolved customer complaints in a timely manner.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Inspected dining room serving stations for neatness, cleanliness, adequate supplies of needed items, correct temperature of foods, freshness of products served in accordance with established standards.
- Supervised restaurant personnel to ensure efficient operation during assigned shift hours.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Handled closing procedures including counting money in drawers at end of shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
CSR
Get Go Gas Station
Greenwood, IN
09.2022 - 04.2025
- Assisted customers with inquiries and provided product information.
- Handled transactions efficiently using point-of-sale systems.
- Resolved customer complaints with effective communication skills.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to ensure smooth operations.
- Trained new staff on customer service protocols and procedures.
- Monitored stock levels and reported inventory needs to management.
- Engaged customers with friendly interactions to enhance their experience.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained up-to-date knowledge of company products and services.
- Assisted customers with product selection based on their needs and preferences.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Service Coordinator, CSR, Cashier Service Desk Re
Meijer
Indianapolis, IN
09.2017 - 09.2022
- Assisted customers with inquiries and provided product information.
- Handled customer inquiries and complaints in a timely manner.
- Participated in team meetings or training sessions when necessary.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
- Processed customer transactions accurately and efficiently at retail establishment.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and debit transactions while ensuring security protocols.
- Provided exceptional customer service to foster loyalty among shoppers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Adhered to social distancing protocols and wore mask or face shield.
CSR
Kohls Department Store
Indianapolis, IN
09.2012 - 09.2017
- Assisted customers with inquiries and provided product information.
- Handled transactions efficiently using point-of-sale systems.
- Resolved customer complaints with effective communication skills.
- Engaged customers with friendly interactions to enhance their experience.
- Educated customers on special pricing opportunities and company offerings.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Excelled in exceeding daily credit card application goals.
CSR
Fannie May Candies
Greenwood, IN
06.2010 - 09.2012
- Assisted customers with inquiries and provided product information.
- Handled transactions efficiently using point-of-sale systems.
- Resolved customer complaints with effective communication skills.
- Maintained store cleanliness and organized merchandise displays.
- Identified customer needs and provided appropriate solutions.
Education
Franklin Central High School
Indianapolis, INSkills
- Staff supervision
- Health regulation enforcement
- Customer complaint resolution
- Quality control implementation
Timeline
Restaurant Shift Manager
Donato's Pizza
05.2025 - Current
CSR
Get Go Gas Station
09.2022 - 04.2025
Service Coordinator, CSR, Cashier Service Desk Re
Meijer
09.2017 - 09.2022
CSR
Kohls Department Store
09.2012 - 09.2017
CSR
Fannie May Candies
06.2010 - 09.2012
Franklin Central High School